Mechanical Claims Analyst

About Axiom Product Administration

Axiom Product Administration is a leading full-service, nationwide F&I (finance and insurance) administrator, dedicated to delivering transformative solutions for dealers and their customers in an ever-evolving automotive marketplace.

Named one of the fastest-growing private companies in St. Louis by the St. Louis Business Journal and ranked No. 72 on Deloittes Technology Fast 500, Axiom is a leading provider of automotive products and technology solutions. We take pride in our innovation, culture, and commitment to delivering exceptional service to our customers and partners.

About the Role

Axiom is looking for Automotive Technicians, Service Advisors, or Parts Specialists, who are looking for a change. Axiom is an industry-leading automotive product provider and administrator. We create, sell, and service contracts and other products via our state-of-the-art facility and systems. Axiom is looking for a full-time Mechanical Claims Analyst II to handle auto repair claims. In this role, you will be responsible for evaluating and processing claims. You will serve as the main point of contact for dealers and customers, by answering and resolving questions regarding claim coverage. The ideal candidate will possess automotive technical knowledge, problem-solving and organizational skills, as well as a dedication to providing excellent customer service. The analyst will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service with automotive expertise to assist our dealers and customers.

Job Responsibilities

• Process automobile, RV, and powersports repair claims in accordance with Axiom policies and procedures
• Use your automotive excellence to confirm the customers concern, cause, and correction, which is prepared by the shop
• Ensure that all inbound calls are answered and resolved in accordance with expected performance metrics
• Respond to and resolve questions and issues from customers, service advisors, and dealers in a timely and professional manner
• Guide customers and repair facilities through the claim process and communicate the information needed to process the claim efficiently
• Document all interactions with customers, service advisors, dealers, inspection reports, verifications, research, and other claims-related information
• Adjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluate contract coverage to determine claims eligibility, order inspections if required, and request any additional information that is needed to process the claim
• Escalate issues to a supervisor, as needed
• Ensure compliance with applicable laws and regulations
• Maintain a comprehensive understanding of Axioms products, systems, and applications
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• Minimum 2 years of automotive, claims, or call center experience
• Proficient use of Microsoft and web-based applications
• Familiarity with All data, Mitchell Pro-demand, Factory labor time and other labor guides
• Ability to think creatively and to analyze and solve problems effectively
• Detail-oriented with excellent time management skills and punctuality
• Strong, effective written and verbal communication skills
• Ability to work independently as well as working as part of a team, in a fast-paced environment
• Ability to work a variety of shifts between Monday through Friday (7am 7pm CENTRAL with a one-hour lunch) and the ability to work a rotation schedule on Saturdays (8am - 3pm CENTRAL)

Preferred Qualifications

• Understanding of service contracts
• ASE Certification

What Youll Love About Axiom:

• Comprehensive Benefits Package, including Medical, Dental, Vision, and Ancillary Policies.
• 401(k) Retirement Plan with a 5% company match.
• Paid Time Off Accrual Plan starting with 15 days for new hires first two years of service.
• Paid Holidays & Floating Holidays.
• Casual Dress Code.
• Free Roadside Assistance.
• Education Reimbursement.
• Childcare Reimbursement.
• Paid Parental Leave.
• Career Advancement Opportunities.
• Company-sponsored outings and events.

Axiom is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age, genetic information (including family medical history), or any other protected characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, but rather to act as a guide to the essential job functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time.