What are the responsibilities and job description for the Maintenance Operations Leader position at Axiom Property Management?
Join our vibrant property management company as a Maintenance Operations Leader! We’re looking for an enthusiastic and skilled individual who can effectively lead our maintenance operations while contributing to a positive living environment for our tenants. This engaging position will have you overseeing a dedicated team of maintenance professionals and vendors, ensuring that our properties are maintained to the highest standard.
Key Responsibilities:
1. Responding to Maintenance Calls: Promptly address maintenance requests from tenants, ensuring all issues are documented and resolved swiftly for optimal tenant satisfaction.
2. Work Order Management: Efficiently enter and track work order details in our management system, ensuring accurate documentation and follow-up on all maintenance requests.
3. Work Order Completion: Ensure maintenance tasks are closed out effectively and meet the satisfaction of both tenants and property owners.
4. Vendor Coordination: Manage the onboarding process for new maintenance vendors, verifying necessary documentation, and ensuring compliance with company standards.
5. Documentation Audits: Regularly audit vendor and property owner documentation to uphold compliance and maintain the integrity of our operations.
6. Unit Preparation Oversight: Supervise the preparation of vacant units for new tenants, ensuring all maintenance is completed on time and to high quality.
7. Vendor Relations: Professionally address and resolve concerns from maintenance vendors, fostering strong working relationships.
8. Tenant Interaction: Provide timely and effective responses to maintenance-related tenant inquiries, enhancing their quality of living.
Qualifications:
Proven experience in a maintenance supervisory or management role.- Strong computer skills, including proficiency in maintenance management software.
- General knowledge of home repairs, including water heaters, plumbing, and electrical systems.
- Excellent communication and organizational skills, with a knack for multitasking.
- Detail-oriented with a focus on delivering quality work.
This position is primarily office-based, with occasional site visits to oversee maintenance operations. As a Maintenance Operations Leader, you will play an instrumental role in ensuring the quality and functionality of our properties, directly impacting tenant satisfaction and property owner happiness.
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