IT Desktop Support

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are seeking a dedicated On-Site IT Support Technician to provide technical assistance and maintenance services at our client’s location. The role involves resolving technical incidents, maintaining infrastructure, and offering reliable IT support to local teams, ensuring smooth operations and continuity of services.

Key Responsibilities:

• On-Site Support: Provide immediate assistance to resolve technical incidents, minimizing downtime and ensuring smooth operations.
• Infrastructure Maintenance: Continuously monitor and maintain IT equipment and infrastructure, ensuring all systems run efficiently.
• User Support: Address IT-related issues raised by local users, including troubleshooting hardware, software, and connectivity problems.
• Preventive Maintenance: Perform routine preventive activities, including security checks, system maintenance, and patch management to ensure optimal performance and security of systems.
• Service Request Management: Monitor, coordinate, and prioritize critical service requests, ensuring they are handled swiftly and accurately.

Expected Results:

• Operational Continuity Maintenance: Ensure that local processes are not impacted during the vacation period of local staff.
• Quality of Service: Provide timely and effective support, maintaining high-quality service with quick response times.
• Reliable Technical Support: Minimize interruptions and disruptions to IT infrastructure and systems.
• Documentation & Reporting: Maintain clear incident logs, documenting issues, resolutions, and preventive measures to ensure transparency.

Technical Skills:

• Strong ability to diagnose and resolve technical issues, including hardware, software, and connectivity problems.
• Experience with monitoring systems and incident management tools.
• Familiarity with support and maintenance of servers and networks.
• Knowledge of cybersecurity practices and ensuring system security.

Basic knowledge of:

• Networking: Understanding of fundamental networking concepts such as IP addresses, subnets, DNS, DHCP, and network troubleshooting (basic knowledge of TCP/IP, LAN/WAN).
• Operating Systems: Familiarity with basic operations of Windows and Linux systems, including installation, troubleshooting, and user support.
• Hardware Components: Knowledge of basic computer hardware components (e.g., desktops, laptops, printers, peripherals) and how to troubleshoot hardware-related issues.
• Security Fundamentals: A basic understanding of cybersecurity practices, such as firewalls, antivirus software, encryption, and secure authentication methods.
• Incident Management: Familiarity with incident management processes, including how to log, track, and escalate incidents using ticketing systems like ServiceNow or similar tools.
• Server Maintenance: Basic knowledge of supporting and maintaining servers (Windows Server/Linux-based), including monitoring health, performing updates, and troubleshooting.
• Backup and Recovery: Basic understanding of backup and recovery methods to ensure system data integrity in case of failure.
• Software Troubleshooting: Knowledge of how to resolve common software issues and conflicts, especially related to productivity tools (e.g., Microsoft Office Suite, email applications).
• IT Support Tools: Familiarity with common IT support tools like remote desktop tools, ticketing systems (e.g., ServiceNow, Jira), and monitoring systems.
• Mobile Device Support: Basic knowledge of mobile device management and support for smartphones and tablets, particularly in a corporate setting (e.g., configuring email accounts, syncing with company systems)

IT Qualifications:

• Strong technical knowledge in IT infrastructure (Networking, Servers, Security, etc.).
• Previous experience working in industrial or corporate environments is highly desirable.

Experience in a similar role

• 3 years of relevant experience.

Project Duration

• End of January to February 28, 2025.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com