What are the responsibilities and job description for the IT Smart Hand Support (Full-time) – Dallas, Texas, North America position at Axiom Technologies?

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

We are looking for a “Smart-Hand” solution to complement our clients’ data centre operations department. 24 x 7 on-premise “Smart-Hand” coverage is planned for both data centres to successfully meet its business objectives.

Smart Hands support service will provide responsive, hands-on service and support for technical issues that arise on-site at the data centre’s location. This assistance will enable our client to allocate its resources towards strategic projects and initiatives, thereby freeing up time and effort. With the help of Smart-Hand assistance, routine tasks can be streamlined, allowing the internal data centre team to prioritize urgent initiatives and dedicate their efforts.

Role and Responsibility

Track, resolve and update “incident / request / change” tickets within the SLA’s.
DCIM Management (Inventory Maintenance, Updating Customer Database)
Equipment / Infrastructure Move, Add, Changes
Equipment, Power & Patch Cable Labeling
Cabling and wire management
Ringing Out / Testing of Copper and Fiber Optic Cables
Testing of carrier circuits
Copper and Fiber Cable Patching
Roughing-In and Dressing of Uplink Cables
Power / Data Cable Dressing Within Cabinets, Underfloor & Overhead
Cable Tracing (if needed), Installation & Removal (Underfloor & Overhead)
Onsite Technical Assistance and Troubleshooting
Perform daily visual site inspections and identify / report any issues.
Installation of Hardware Kits and Device Upgrades
Power-Cycling a Router, Server or Switch, Soft-Booting a Server
Replacing Hot-Swappable HDDs and Redundant Power Supplies or Fans
Provide Visual Verifications to Assist with Remote Troubleshooting
Provide Digital Photographs of any equipment or infrastructure upon customer demand.
Adding, Removing or Verifying a Demarcation

IT Skills and Experience

Computer OS / Peripherals troubleshooting

Handling Different PC Operating Systems (Windows 7 / 8 and 10)

Performing Hardware Software Installation (understanding of deployment tools like SCCM)

Basic knowledge of SOE and group policies

Printer support

Good knowledge of MS Office tools installation & troubleshooting

Excellent customer service and people skills

Field experience supporting a variety of technologies and services

Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes :

Good knowledge of Infrastructure support.

Strong customer service ethic and great communication skills, both oral and written

Passionate about delivering quality no matter what you are doing

Can work both independently and in a collaborative team-oriented environment

A self-starter, motivated to push the limits and think outside of the box

Ability to work with and maintain confidential information

In-depth knowledge of :

Microsoft Office applications

PC / Laptop hardware

PC / Laptop peripherals, including printers

Basic knowledge of :

Active Directory

Exchange

Apple OS

SCCM

IT Qualifications

At least one of the following :

Diploma in IT or Bachelors Degree in IT

PC / Laptop OEM Maintenance Certification

CompTIA A Certification

Microsoft Certified IT Professional (MCITP) certification in the desktop area

Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3-5 years of relevant experience.

Rotational Shifts as 24

7 coverage required

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.

Job FeaturesJob Category

Technical

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IT Smart Hand Support (Full-time) – Dallas, Texas, North America

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