What are the responsibilities and job description for the Program Manager - Gaming Unit position at Axiomtek?
JOB BRIEF
The Program Manager (PgM) will leverage extensive experience in operational flow and systems integration to align customer outsourcing requirements with our processes, ensuring consistent, high-quality product delivery. This role requires strong customer relations and teamwork skills. After a project's initial sample is approved and moves to mass production, the PgM will be responsible for executing the manufacturing plan and ensuring customer satisfaction. Key responsibilities include developing a comprehensive manufacturing plan, implementing ongoing improvements for efficiency, and managing material costs, inventory, quality control, and delivery. Regular meetings with customers and quarterly business reviews are essential for addressing needs and suggesting enhancements.
ROLE OBJECTIVE
The job function requires a strong working background in all facets of operational flow related to our systems integration process. This knowledge is used to match the customer’s outsourcing requirements to our operational flow in order to ensure that a consistent and high-quality product is produced. Strong customer relations and teamwork skills are necessary. Once the first article sample for a project has been officially approved by the customer and has advanced to the mass production stage, it will be formally assigned to the Program Manager (PgM). The PgM will be accountable to insure the successful execution of the customer’s manufacturing plan. Meetings with the customer to fully understand their outsourcing needs may be required.
The PgM will be responsible for establishing a total manufacturing plan to meet the customer’s needs. It is expected that the PgM will implement on-going improvements to enhance the efficiency of the program. Key functions include; material cost savings, improved inventory turns, quality control, on-time delivery, and overall customer satisfaction. The recommended forum for suggested continuous improvements is in a quarterly business review with the customer.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
- Coordinate the process of manufacturing a product from sale to delivery.
- Provide the first line of contact with the customer throughout the process.
- Act as liaison with each department along the production process to ensure timelines are met.
- Coordinate the administrative processes associated with the production flow of the product.
- Maintain, build & strengthen customer relationships.
- New business development and/or ‘up-selling’ within customer base.
- Participate in the Quality and Continuous Improvement process.
- Must adhere to Quality Management System.
QUALIFICATIONS, SKILLS AND PREFERRED ATTRIBUTES:
- Bachelor’s Degree in Business Management or 3-5 years job related experience.
- Strong oral, written and communication skills.
- Good working knowledge of Microsoft Outlook, Word, Excel, Power Point, Visio, and general computer knowledge. SAP is a plus.
- Bilingual Chinese-Mandarin is a plus in order to communicate with factories and vendors in Taiwan more effectively.
BENEFITS:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) & Employer Matching
- Company Paid Group Life Insurance
- Paid Time Off
- Paid Federal Holidays
Position is In-Office
