Call Out Dispatcher

Job Details

Description

Call Out Dispatcher

Reports to: Area Superintendent

Position Summary

Axip is an established, leading provider of gas compression and related services in the oil and gas industry, with years of experience in the field. At Axip, we partner with our customers to deliver optimized compression services consistently over time, utilizing field data, industry-leading technology, and engineering expertise. We place a focus on delivering compression and facility services in a manner that meets the highest standards of safety, reliability, cost-effectiveness, and environmental responsibility.

The Call Out Dispatcher will process and prioritize incoming calls for service. Record work activities, keep records and work with computers.

Essential Functions

• Answering all incoming requests for service and routing the information to the appropriate field personnel.
• Collecting all pertinent information from the caller using excellent verbal and communication skills
• Answer all calls in a courteous and professional manner
• Supports the departmental operations with regular and timely attendance at work.
• Answer call from customer and dispatch to corresponding area
• Answer call from mechanic and respond to customer.
• Calls will be received on at least 5 platforms.
• Keep notes on call outs for downtime reports
• Be familiar with Axip’s Enbase platform to see units that will be call outs
• Follow all company SOP's, safety policies and procedures
• Performs other duties as required or assigned.
  
  

Minimum Qualifications

• Compression experience a plus
• Follow through after first contact both internal and external with communications until service is completed.
• Experience in data entry
• High School diploma or GED required
• Ability to communicate effectively and professionally with employees and customers.
• Ability to read, write, understand and follow oral and written instructions as well as write clearly and spell correctly.
• Ability to use judgement and decision-making skills to evaluate situations, establish priorities and resolve issues.
• Willingness to work various days, shifts and be on-call to meet business needs
• Must be able to take direction from superiors and work cooperatively with others and/or independently to carry out tasks appropriately