Product Specialist End-to-End Solutions

Job Description

Are you interested in working with innovative and user-friendly video management software with cloud connectivity? Are you passionate about trouble shooting challenging customer cases, empowering colleagues with the technical knowledge they need to support our customers? Then this might be the job for you!

We are looking for a Product Specialist for the End-to-End (E2E) Solutions team within the Solution Management organization at Axis HQ in Lund, Sweden.

Who is your future team?

The E2E Solutions team has global product management responsibility for Axis E2E Solutions for Surveillance. Our E2E solutions are built around our video management systems, AXIS Camera Station Pro and Edge, however, the functionality extends beyond that. You will be part of a helpful and highly skilled group of product specialists within this team. We believe in building an open and supportive environment for each team member to thrive and contribute together to a smarter and safer world by providing market leading E2E surveillance solutions.

What you’ll do here as a Product Specialist?

Together with product managers, product specialists and other stakeholders within the team, you will be involved throughout the entire life cycle of AXIS Camera Station Pro - from strategic planning to tactical activities, go-to the market, and maintenance. AXIS Camera Station Pro is a server-based video management system that supports the complete Axis product portfolio (Read more here). Your main responsibility will cover the following areas:

• Manage customer cases: Prioritize and resolve escalated support cases with a sense of urgency, either on your own, or in close cooperation with the other product specialists and/or developers.
• Build competence: Provide internal trainings, create technical documentation (Release notes, FAQs, How-to guides, technical notes, etc.) as well as training material in close collaboration with R&D and the other product specialists.
• Support development of new functionality: Try out early prototype and give inputs regarding supportability, stability and usability, as an expert on technical support and customer needs from post-sales perspective.
• Drive product maintenance: Collaborate cross-functionally to ensure that customer issues are addressed quickly and properly, feedback from stakeholders outside of the team is taken into consideration during future development.

Some travel could occur but no more than 15 days a year.

Who are we looking for / Who are you?

We are looking for a driven and structured individual with experience and talent in problem solving. We believe you are a quick learner and have a service minded attitude. You are practical when it comes to technical matters, as you will do hands-on product testing and demonstrations now and then. Since there are often many tasks that need to be managed, you need to have good time management skills. You have excellent communication skills to thrive in a multicultural environment with international contacts. Like us, you can work independently but also collaborate with the other team members. You enjoy diving into technical details while not losing the big picture.

We'd love to hear that you have/are:

• At least 5 years work experience in software industry. Experience in troubleshooting is a distinct advantage.
• Technical knowledge and experience from working with server-based software. Knowledge in Axis products, network administration and/or streaming applications is of great value.
• A pedagogic approach, both spoken and written, when explaining technical matters.
• Excellent time management skills.
• Good Swedish and English language skills.

What Axis can offer you

This is a fantastic opportunity to take part in supporting and developing a central part of our product portfolio, together with a professional and focused team with the support of an innovative and global organization. If you are looking for a challenge and want to be part of an exciting entrepreneurial endeavor, this is the chance of a lifetime. We are surrounded by great colleagues, and our culture is characterized by openness, curiosity, trust and honesty. We care about your individual progress and about you as a person. Come join us!

Ready to Act?

Find out more about the position from our recruiting manager Lina He via 46 46 272 1800.

We're going through applications continuously so don't wait to send in your application!

Type of Employment

Posting End Date

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

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