What are the responsibilities and job description for the Customer Advocacy Program Specialist position at Axis Communications?
Job Title
Job Description
As a Customer Advocacy Program Specialist, you will be responsible for bringing customer success stories to life. Working as a member of the Channel Programs and Demand Generation Marketing team, you will foster relationships that transform engaged customers into references, enthusiasts, and full-blown advocates.
The person in this role will be responsible for proactively seeking customer stories that are focused on innovative ways customers use Axis technologies to solve unique business challenges. The role will align with business strategies that address key products and solutions, customer industry segments, and other focus areas. This position is responsible for creating compelling customer-centric content, building awareness of the advocacy program, and deepening relationships with existing and prospective customer advocates.
What you’ll do here as Customer Advocacy Program Specialist?
- Work closely with sales to identify and engage with potential customer advocacy program members
- Recruit, maintain, and manage a pipeline of customer advocates
- Establish strong relationships with customers to increase advocacy activity
- Build and maintain a robust library of customer success stories, press releases, videos, references, and speaking opportunities
- Help establish customer advocacy priorities in alignment with the business strategy
- Strengthen and promote customer advocacy program benefits
- Communicate quarterly success metrics and program highlights to sales and marketing leadership
- Work with internal teams and external agencies to scale program activities, including copywriting services, video production, social media outreach, etc.
What are we looking for/Who are you?
- Outstanding organization and project management skills
- Able to maintain organization and professionalism in a fast-paced, rapidly changing environment
- Proactive and self-driven to take initiative and get the job done
- Strong creative thinking and problem-solving skills
- Excellent written and verbal communications skills, as well as content development
- Cross-functional collaboration internally with sales and externally with customers
- Experience working closely with freelance writers, agency staff, video production, and other vendors
We'd love to hear that you have/are:
- 3 years professional/marketing experience—work within a B2B customer advocacy program preferred
- MS Office experience required—Salesforce, Marketing Cloud Account Engagement, and Monday.com or other project management software experience preferred
Physical Demands and Travel:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee is occasionally required to lift 20-25 lbs
- Travel up to 15% annually
Pay range:
The approximate pay range for this location and position is $80-90K OTE. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.
What we offer:
Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- Help prepare for your life after retirement through our 401(k) program and employer matching
Type of Employment
Permanent Employment
Posting End Date
2025-03-27
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world
For more information about Axis, please visit our website
www.axis.com
.
Listen to
Get To Know Axis – Podcast
Salary : $80,000 - $90,000
