SITE MANAGER I

Description

Company Description: 

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Job Summary:

The Site Manager I serves as part of the Operations Leadership Team overseeing one or more small to mid-size Axis sites of up to 9 healthcare providers. The administrative position is responsible for overseeing the daily activities, services, and performance of the assigned site(s). This role involves supervising clinic supervisors (or leads) and clinic support staff, ensuring adherence to approved workflows, mitigating compliance risks, and enhancing the quality of services. The Site Manager I collaborates with various departments to improve patient satisfaction, integrates services, and leads site-specific projects.

Qualifications: 

• Bachelor's Degree in related field, or a combination of related education and experience.

• Minimum one (1) year of experience as Supervisor or Manager in a healthcare setting.

• Current valid certification as a Medical Assistant or LVN and CPR/ACLS certification.

• Knowledge of government reimbursement regulations and requirements, specifically Medi-Cal, Medicare, and Covered California health plans.

• General knowledge of accounting practices and procedures and how they affect reimbursement from third party payors.

• Managerial experience and expertise with strong leadership, planning, organizing, delegating and supervisory skill.

• Ability to organize and convene meetings. Utilize project management skills to carry projects, tasks, and decisions forward successfully.

• Ability to interact effectively, professionally and in a supportive manner with people of all backgrounds and maintain effective relationships with staff, patients, public and external agencies.

• Must be able to act calmly and effectively in a fast-paced environment.

• Ability to research and prepare reports or other correspondence as required.

• Proficient skills in EPIC, Tableau, SharePoint, Teams & Care Message.

• Bilingual English/Spanish preferred, but not required.

• Excellent organizational and problem-solving skills.

• Knowledge of HIPAA (Health Insurance Portability and Accountability) regulations and risk management practices.

• Experience with quality improvement initiatives.

• Familiarity with healthcare compliance and emergency preparedness planning/execution.

• Strong analytical, employee relations, and excellent interpersonal skills.

• Excellent writing, business communication, editing, and proofreading skills.

• Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.

• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.

• Ability to establish and maintain positive and professional working relationships.

• Must be able to adjust priorities quickly as circumstances dictate.

• Must be able to be at work regularly and on time.

• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.

• A can-do attitude, with attention to detail.

• Ability to type a minimum of 35 WPM with minimal errors.

• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems

• Must be able to use office equipment (i.e. copier, fax, etc.).

Essential Duties/Responsibilities 

• Directly oversee site activities, services, and performance.

• Directly supervise the clinic supervisor(s) and/or clinic support staff to include hiring, employee performance reviews and disciplinary actions.

• Set and modify scheduling templates for all providers within the site, responding to provider callouts and notifying the scheduler group, promptly.

• Provide supervisor training and mentorship to enhance staff engagement and morale.

• Meet site specific key performance indicators including productivity, quality, risk management, P&L, retention, recruitment, and integration measures.

• Collaborate with the Compliance Department to mitigate HIPAA breaches and ensure prevention strategies are in place.

• Conduct site walk-throughs with the Facilities team to assess for risk management and overall upkeep of physical buildings/infrastructure.

• Ensure hours of operation are accurate and within compliance with the HRSA (Health Resources and Services Administration) EHB.

• Participate in the Safety and Compliance Committees to update and prepare for contingency plans and emergency preparedness.

• Serve as the quality specialist/point of contract to enhance and meet quality improvement goals and project deliverables.

• Lead agency-wide operations projects and implementations.

• Oversee site audits, conduct mock audits to ensure on-going compliance.

• Actively participate in change management and the Quality Enhancement Committee.

• Assist with site tours for auditors, donors, and community stakeholders.

• Optimize the services provided at the site.

• Assist with marketing strategies to increase staff, patient, and stakeholder engagement in site services.

• Ensure positive rapport with collaborators in close proximity to site including but not limited to tenants, city officials, places of worship, schools, CBOs (Community Based Organization), etc.

• Coordinate surveys and analyze results in collaboration with the QE department to develop interventions for improving patient satisfaction.

• Conduct patient focus groups and in partnership with the Operations Manager - respond to patient complaints received through health plan grievances or online review.

• Issue campaigns through text messaging platform, as needed.

• Collaborate across all Axis departments to enhance the integration of services (Medical, Dental, Behavioral Health).

• Lead and manage site and program specific projects to ensure successful implementation.

• Assist and train staff in de-escalation techniques as needed.

• Stay current on all operations workflows, relevant Axis policies and procedures and all applicable healthcare rules, regulations, and industry trends.

• Participate in staff meetings, and attend other meetings and training events as assigned.

• May be required to perform other related duties, responsibilities, and special projects as assigned.

Benefits: 

• Employer paid health, dental, and vision benefits to the employee. 

• Option to participate in a 403(B) retirement plan with employer matching contribution. 

• Partial educational reimbursement. 

• 12 paid holidays. 

• Accrued paid time off with each pay period.  

• Employee discount programs. 

Connect with Axis:

Company Page: https://www.axishealth.org

Facebook: https://www.facebook.com/axiscommunityhealth 

LinkedIn: https://www.linkedin.com/company/axis-community-health

Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024

Physical, Cognitive, and Environmental Working Conditions:

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.

Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood.

Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. 

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Qualifications

Salary : $89,000 - $94,000