Customer Service Representative

Job Description
We are Axis Engineering, a company dedicated to delivering operational excellence and customer service. We offer vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics. Our expertise includes designing and developing assembly solutions, metal forming, and inspection fixtures.

To help us drive excellence, the Customer Service Representative will get to:

• Communicate with departments, production, and shipping areas to ensure customer requirements are met on time.
• Understand and meet all customer demands and requirements.
• Work with materials, shipping, and production teams to maintain 100% delivery performance and ensure shipments are made according to customer specifications.
• Maintain data entry, including emails, and update QAD as it applies to shipping and customer orders.
• Interact daily with customer systems according to policies.
• Maintain company accounts, investigating differences and adjusting as required.
• Assist Quality Department staff to ensure quality parts are shipped to customers.
• Make daily contact with carriers to schedule and cancel trucks.
• Prepare and verify customer orders.
• Pull customer orders, tag parts, scan orders, and operate scales.
• Support production as needed.
• Perform other department duties, load and unload trucks, and serve as backup to other departmental staff and Shipping/Receiving Hilo Drivers.
• Understand label processes.
• Communicate effectively with customers, management, and associates sometimes prioritizing tasks within the department for other associates.
• Keep work areas clean and orderly; maintain 5S.
• Adhere to MIOSHA and L&W Engineering's Safety Standards.
• Assume other duties as directed by Supervisor or as needed to ensure tasks within the department are covered.
• Participate in continuous improvement activities.
• Perform all duties and operate machinery and equipment according to MIOSHA standards and company procedures using required safety equipment (gloves, sleeves, earplugs, etc.).

This full-time role is part of our Material Handling Department and reports to the Materials Manager I.

Required Skills & Abilities:

• Excellent verbal and written skills.
• Ability to coordinate multiple tasks at the same time.
• Meticulous.
• Organizational skills.
• High level of cooperation.
• High level of commitment.

Education and/or Experience:

• High school Diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education or experience.

Working conditions:

• We will provide position-specific details including physical and focused efforts, working environment, and conditions, and reasonable accommodations during the interview process.

Location: This position is located at our location in Britton, Michigan, offering many community events, resources, programs, and recreational opportunities for you and your family.

Why you will enjoy working here:

• Competitive Wages and Comprehensive Benefits: Medical, Dental, Vision, 401(k) with Company contribution match, and 15 paid holidays, including a bridge holiday in December.
• Work-Life Balance: Many of our Associates have stayed with us for 25 years It takes a good work-life balance to make it that far. We support your personal and professional priorities as they impact your well-being.
• Growth Opportunities: Take your career to the next level through tuition reimbursement programs, on-the-job training, learning management systems, and advancement opportunities from within our organization.
• Learning and Development: We empower all our Associates - from entry-level to senior-level - with the skills and knowledge necessary to succeed in their current roles and beyond at Axis Engineering.

Axis Engineering Promotes a dynamic and collaborative work environment for everyone. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.