Patient Experience Specialist Supervisor (0000M)

Patient Service Specialist Full Time - Durango Integrated Health Durango, CO

Axis aspires to be a great place to work with our commitment to diversity, commitment to pay equity and by providing a culture of change and intrapreneurship.

At our clinics, we provide a wide range of resources for our patients. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery.

Commitment to Diversity: We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Commitment to Pay Equity: We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

Position Summary: The Patient Services Specialist is responsible for all incoming phone calls and scheduling appointments. In addition, the position will require getting appropriate insurance authorizations, managing referrals and follow up appointments. Manage registries per practice policy and support patient centered medical home practices. PSS is also cross trained in all Health Support functions and able to provide back up for a Health Support position.

Responsible for supporting Integrated Care Model and proper electronic medical record (EMR) documentation, while providing a high level of patient care in a fast-paced office environment.

Our ideal candidate for our Patient Services Specialist position will have a bachelors degree in administration, office or health management field. High school graduate with five years of experience in a medical office setting in lieu of degree, and minimum three years experience in medical office supervision/lead capacity. The successful candidate will be required to provide proof of a current TB

• Active BLS, a current TB result (within one year) WILL BE REQUIRED in order to attend New Employee Orientation. If you are the successful candidate, further information regarding these requirements will be available during the interview and onboarding process.

These are requirements for the position and are not paid for by Axis Health System.

Salary: $20.00 (Base rate $17.50 Locale $2.50) - $21.05 per hour and considers preferred experience.

Benefits:

• Medical (HDHP or PPO) Long Term Disability
• 401k offering up to 6% match Short Term Disability
• Health Savings Account Dental
• Flexible Spending Account Vision
• Dependent Care Account Pet Insurance
• Life Insurance College Invest plans
• Annual Wellness Benefits Personal Days
• Loan Repayment Programs (9) Company Paid Holidays
• (3) weeks of All Paid Leave (APL) for first 2 years with full-time employment.
• On-going training & educational opportunities for professional development are also available.

Physical demands: Employee must occasionally lift and/or move up to 25 pounds. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Position requires the ability to sit for longer periods of time at a computer. Employee must be able to travel between Axis health System locations. Employee may be exposed to stressful situations that involve enraged, distraught and/or intoxicated individuals with possible mental disorders. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills:

• Require annual certification in CPR and First Aid and annual PPD testing.
• Require successful completion of medication administration class within one month of hire.
• Ability to work with minimum direction in order to anticipate and perform tasks without being instructed
• Ability to interact with people in a professional, friendly manner
• Ability to communicate clearly and concisely through emails, memos, and manuals.
• Proficient knowledge of basic office equipment including computer, fax, and copier.
• Ability to travel within the service area of the Center
• Ability to follow established universal precautions and report potential exposure to a communicable disease immediately

Additional eligibility requirements: Annual Flu immunization, Annual TB screening, CPI training within 90 days of hire, BLS PRO certification required within 90 days of hire.

About our Axis Health System: We are the leading provider of behavioral health and integrated (primary, dental, and behavioral health) care on the Western Slope of Colorado. As a therapist in our clinic, youll have access to a wide range of resources for your patients. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery.

Our concept of integrated, whole person, healthcare is population-based, patient-centered, outcome-driven and technology-enabled. Health and wellness are not program components; they are a central tenet of our approach. Our mission to make a meaningful difference through healthcare innovation and caring for the whole person.

If you are a dedicated professional who aspires to be part of an innovative culture and is interested in mission-driven healthcare, Axis Health System is a great fit for you.

Please visit our website at http://www.axishealthsystem.org , to apply for this position and for more information about our organization.