What are the responsibilities and job description for the Customer Experience Manager, Helpdesk position at Axis Portable Air LLC?
About Axis Portable Air LLC
We are Axis Portable Air, the industry's most disruptive and fastest growing equipment rental company. WHAT WE DO? We rent portable and temporary air conditioning, heating, and air quality equipment to end-users that operate in environments where temperature control is crucial. WHO DO WE WORK WITH? Think about national retailers, telco companies, restaurants, government institutions, healthcare systems, general contractors, and so much more. WHERE WE DO IT? Starting in Phoenix, AZ we spent our first 60 months opening our first 30 offices. This means we can support our customers in nearly every city across the US. HOW WE DID IT? Speed, opportunity, and we found the right people. Then we assembled a highly competitive team, eliminated the corporate red-tape, and built a business around those who run it each and every day. We created a culture that champions success and incentivizes performance, because here – it's truly rewarded. WHY IT MATTERS? We took it a step further and launched our TEAM OWNERSHIP PROGRAM . Here, everyone acts like an owner because the stock they receive each year means they are. Now when the company wins, we all win. For us, this is how it should be. We are growing and going. Are you?
AXIS PORTABLE AIR LLC IS CURRENTLY HIRING FOR THE FOLLOWING :
Location : Chandler, AZ - Headquarters (On-Site)
Compensation : Starting at $28-30 / per Hour Based Upon Experience.
Job Description : We are seeking a highly motivated, culture-focused, and results-driven Customer Experience Manager. As a key member of our team, you will manage the front-line communication into our helpdesk at company headquarters in Chandler, AZ. You will play an important part in providing the highest level of customer service for one of the fastest growing equipment rental companies in the United States.
This is an excellent opportunity for a motivated, dedicated, and hardworking individual seeking advancement within a rapidly growing company.
Job Requirements & Expectations :
- Address and resolve customer inquiries by phone and email, including but not limited to requests for pricing, product availability, shipment updates, work-orders, delivery status, billing inquiries, and trouble-shooting needs.
- Identify and troubleshoot equipment-related issues to assist customers by phone, web, chat, and email with a positive and respectful customer experience.
- Ensure that all communications are handled or forwarded internally in a timely manner.
- Manage customer interactions within company CRM and service software.
- Providing support, both to clients deskside and at times remotely.
- Develop an understanding of our equipment, applications, customer-base, and industry to ensure authentic and valuable real-time customer service.
- Other non-support job duties will be given based on experience and qualification.
Preferred Skills & Attributes :
Work Environment & Benefits :
Axis Portable Air does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.
PI260090049
Salary : $28 - $30
