Community Director - Polaris at Together Center

Who We Are:  

Axis Residential is a forward-thinking, property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.

The Position:

We are hiring for a skilled and people-focused Community Director to join our mid-rise, affordable community - Polaris at Together Center, located in Redmond, WA. As the Community Director, you will be responsible for building a strong rapport with our residents, prospects, Portfolio Manager, and on-site team. In this role, you will be responsible for the overall operations of the community while maintaining the maximum revenue potential of the property. 

• Manage, lead, develop, and motivate a high-performing office team.
• Create and maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
• Provide continual training and performance evaluation of associates you supervise.
• In partnership with the Maintenance Supervisor, hold morning stand-up meetings for the entire office and maintenance team.
• Establish and maintain the best possible occupancy and revenue potential of the apartment community.
• Manage daily operations of the property to achieve financial goals and budgets.
• Support the community by hosting and participating in resident events and activities.
• Participate in sales programs, tours, and leasing activities while building strong rapport with current and prospective residents.
• Be knowledgeable about the best sources of advertising/marketing for your apartment community.
• Ensure timely collection of rents and other income due.
• Ensure associates are fully trained and knowledgeable of rental application process, accurate file record keeping, and implementation of policies and procedures.
• Ensure a thorough application, background check, credit check, and compliance certification are completed on all prospective residents and that they are approved prior to move-in.
• Maintain accurate records, including leasing records, rentable items, resident and property activities, etc.
• Ensure the physical well-being and curb appeal of the community– including daily inspections of the common areas, grounds, and parking lots for maintenance and safety, ensure units are in market-ready condition, etc.
• Assist residents with the reporting and recording of maintenance needs.
• Keep an active gauge on local market conditions and availability– maintain familiarity with the competition and surrounding area of the community, identify areas of improvement and make strategic recommendations.
• Exercise sound judgment regarding property expenditures and ensure accurate review and timely submission of all invoices.
• Take a proactive approach with vacancies by achieving timely unit turnover in partnership with maintenance supervisor and implement a marketing program that will pre-lease apartments.
• Ensure timely service and enforcement of evictions for non-payment of rent and violation of the community rules and regulations.
• Process move-outs, ensuring collection of rents through vacating date, timely vacating, inspection of all vacated apartment for accurate costs of turnover, timely turnover, and processing of security deposits by state required deadline.
• Prepare weekly reports, month-end reports, and financial variance reports.
• Assist Portfolio Manager with annual budget preparation and other various tasks as requested.
• Comply with all company policies/procedures and Fair Housing Laws.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.

What We Are Seeking:

A professional, relationship-focused Community Director who can effectively carry out the daily operations of the community while leading a team and building rapport with residents.

• Must be a team player who takes a “we over me” approach to building and sustaining relationships with others.
• Experience developing and leading a high-performing team.
• Must be determined, ambitious, and self-motivated.
• 2 years’ experience in a similar leadership role within multifamily property management.
• Familiarity with affordable housing programs (LIHTC, HUD, etc.) is strongly preferred.
• Understanding of financial statements, budgets, invoicing, etc.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• High School diploma or equivalency certificate.
• Valid driver’s license and insured, operable vehicle.

 Compensation and Benefits

• Competitive pay starting at $38.00-$42.00 per hour (based on experience).
• Bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
• Flexible Spending Accounts- for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Physical Requirements:

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day, stairs.
• Lifting: 10-25 lbs. occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors:

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.

Here at Axis Residential, we are committed to offering an inclusive and accessible experience for all job applicants and associates. We are proud to be an equal opportunity employer, and we do not discriminate against applicants or associates based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation for the job application and hiring process. If you need assistance completing this application due to a disability, please contact our Human Resources Department.

Salary : $38 - $42