What are the responsibilities and job description for the Collections Specialist position at Axis Water Technologies?
Job Summary
The Collections Specialist is responsible for tracking outstanding invoices, maintaining customer communication, and ensuring prompt payment from our clients. This role requires strong attention to detail, professionalism in handling sensitive customer interactions, and the ability to collaborate across departments to support financial health.
Key Responsibilities
- Contact customers regarding outstanding invoices via phone, email, and written correspondence
- Maintain accurate and up-to-date records of collection activity in our CRM and accounting systems
- Negotiate payment arrangements and follow up to ensure commitments are met
- Collaborate with the billing and accounting teams to reconcile accounts and resolve discrepancies
- Escalate unresolved accounts to management or third-party collection services when necessary
- Maintain a professional and empathetic approach in all client communications
- Recommend process improvements to enhance collection efficiency
Qualifications
- High school diploma or equivalent required; associate degree in accounting or related field preferred
- 2 years of experience in accounts receivable or collections, preferably in a service-based industry
- Proficiency in QuickBooks, Salesforce, or similar accounting/CRM platforms are a plus
- Excellent communication and negotiation skills
- Strong organizational and time management abilities
- Ability to handle confidential financial information with integrity and discretion
- Team-oriented mindset with the ability to work independently when needed
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $16 - $18