Product Operations Manager

Job Description – Project Operations Manager

Reports To
CTO

Summary
The Product Operations Manager plays a key role in optimizing and scaling AxisCare’s product release processes, ensuring smooth collaboration across product, marketing, sales, customer success, and support. This role owns internal enablement, documentation, and tooling to help teams stay aligned and informed.

Overall, the Project Operations Manager will build efficient processes, improve cross-functional communication, and drive operational excellence in a fast-paced SaaS environment.

Job Duties

• Coordinate Product Releases – Partner with product, engineering, marketing, sales, and customer success to ensure smooth and timely releases.

• Optimize Product Operations – Identify gaps in our product development and release processes, then implement scalable solutions.

• Enhance Internal Communication – Own release documentation and internal updates to ensure all teams understand upcoming product changes.

• Support GTM Enablement – Work with marketing and customer success to create training materials, FAQs, and internal resources for new feature launches.

• Manage Product Ops Tooling – Leverage tools like Productboard, LaunchNotes, Confluence, and Pendo to improve release planning and stakeholder alignment.

• Measure & Improve – Define and track product ops KPIs (e.g., release efficiency, adoption rates) and lead post-mortems to drive continuous improvement.

Minimum Qualifications (Knowledge, Skills and Abilities):

• 3 years of experience in product operations, program management, or product enablement within a SaaS company.

• Strong project management skills with a track record of coordinating cross-functional product launches.

• Experience with product ops tools (e.g., Productboard, LaunchNotes, Confluence, Pendo, or similar).

• Excellent communication skills – able to translate complex product updates into clear, actionable insights for different teams.

• Ability to anticipate roadblocks, solve problems, and drive alignment across teams.

• A data-driven mindset, with experience tracking and improving product release metrics.

• Bonus: Experience in the home care, healthcare, or health tech industry is a plus!

Working Conditions

• Manual dexterity required to use desktop computer and peripherals

• Utilization of phone, [other software needed/required] and email to perform job functions

Compensation and Benefits:

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and career development.

• Flexible work arrangements, including remote work options.

• Health, dental, and vision insurance.

• 401(k) plan with company matching.

• Company will provide laptop and other needed computer equipment.

About AxisCare

According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.