Pharmacy Solutions Advisor

Company Description

At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we’ve been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.

Job Description

PSA – General sales department experience, strong customer service skills:

The Pharmacy Solutions Advisor (PSA inside sales) will sell and promote specialty pharmacy services to establish a strong network between Axium and various pharmaceutical manufacturer representatives and other health care providers. PSA will represent Axium Healthcare Pharmacy as a key point of contact to physicians within a designated region to ensure operational consistency for medical offices regarding patient processing. This position requires focus on outbound calling, proactive planning, tracking and coordination of sales efforts with assigned Business Development Manager (BDM) and/or Pharmacy Solutions Consultant (PSC– outside sales).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes but is not limited to the following. Other duties may be assigned.
 

• Partner
  and coordinate strategic relationships with the BDM’s and PSC’s to achieve
  territory goals as a cohesive team.

• Maintain
  and track territory performance: Referrals/Admits/Non-Admits with all
  pertinent demographic information to support metric reporting.

• Call
  on medical offices, hospitals, clinics and other referral sources in an
  effort to develop and secure specialty pharmacy prescription referrals. Required: The equivalent of 45
  documented calls/contact attempts to including email contact per day
  (considering customer preference).

• Document
  all Contact Activity in Axium CRM program

• Manage
  assigned territory by applying a workflow to include daily/weekly/monthly
  objectives through call routing schedule.

• Properly
  cultivate MDO accounts while fully understanding and accurately promoting
  Axium’s service model.

• Achieve
  monthly revenue and admit goals.

• Promote
  and represent Axium in a professional manner at all times.

• Conduct
  an overall “Needs Assessment” on all new referrals to Axium.

• Serve
  as the key point of contact between Axium and Physician offices.

• Place
  outbound calls and send faxes to Physician offices regarding patient
  status of authorization, patient assistance, shipment status, indigent
  status and transfers to other pharmacies.

• Contact
  physician offices for prescriptions, lab work, and/or clinical information
  that will assist with authorization approval as required by plan.

• Troubleshoot
  and facilitate appropriate actions on patient orders with operations team
  members as needed and in the appropriate manner.

• Communicate
  effectively among management and physician contacts in an effort to offer an
  exceptional experience for all clients/customers of Axium.

• Possess
  excellent customer service skills, demonstrating these skills daily.

• Complete
  special project and or market assessment documents

• Know
  the competitive landscape and your market.

• Previous
  experience as a Benefit Investigator or Pharmacy Tech is welcomed.

Qualifications

EDUCATION and/or EXPERIENCE:

High School Diploma; Customer Service experience a MUST; Prior pharmacy or medical office experience (preferred); at least 2 years sales experience (preferred); proficient computer literacy required.

Additional Information

OTHER SKILLS THAT APPLY:

Diplomacy

Professionalism

Filing

Organizing

Planning

Multi-tasking

Prioritizing

Proof Reading

Problem-Solving

Mail Merge

Reporting

Confidentiality

All your information will be kept confidential according to EEO guidelines.