Specialty at Retail Patient Care Coordinator

Company Description

At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we’ve been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.

Job Description

Position Summary:

The Specialty at Retail (SAR) Patient Care Coordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient’s
medication. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential job functions.

Essential Job Functions:

May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.

1. Provides customer service to the internal and external
customer by making and receiving inbound and outbound calls for delivery of
medications. Must be able to sit for long periods of time to perform duties.

2. Assists in faxing and/or calling physician office’s
regarding refill requests.

3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.

4. Review of HIPAA standards.

5. Schedules deliveries of medication in a timely manner to ensure compliance with patient’s treatment.

6. Document in the appropriate system all needed information, indicating correct ship date and shipping address.

7. Document in the appropriate system all needed information and email appropriate parties when
required.

8. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.

9. Assists in faxing and/or calling physician office’s regarding refill requests.

10. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.

11. Review of HIPAA standards.

12. Schedules deliveries of medication in a timely manner to ensure compliance with patient’s treatment.

13. Document in the appropriate system all needed information, indicating correct ship date and shipping address.

Qualifications

Minimum Position Qualifications: 

3-5 Years of Customer Care experience

High School Degree

College Degree a plus

Desired Previous Job Experience

Operating in a call center / contact center environment

Specialty Pharmacy experience a plus

Medical industry a plus

Additional Information

OTHER SKILLS THAT APPLY:

Diplomacy

Professionalism

Filing

Organizing

Planning

Multi-tasking

Prioritizing

Proof Reading

Problem-Solving

Mail Merge

Reporting

Confidentiality

All your information will be kept confidential according to EEO guidelines.