Customer Service Representative

Position Summary:

This position will ensure the performance of our supply chain by executing the daily requirements needed for orders, production, schedules, and shipments. This position supports both operations and customer service in a fast-paced environment focused on detail, accuracy, and flexibility. Axium Packaging is a fast-growing and leading producer of packaging for personal-care, food, home, hygiene, and other products. We have operations throughout North America and are investing in new growth constantly.

Responsibilities:

· Enter customer sales orders into SAP

· Work with customers to manage demand and planning for components to make product in conjunction with scheduling production of the finished products for customers

· Guarantees that the finished product is delivered to customer warehouses in a timely manner and works in conjunction with customers to prioritize production if necessary

· Manages key vendor relationships and vendor score carding

· Track orders for assigned customers through system and process

· Works cross functionally with Customer Planning, Allocation, Finance and Warehousing teams to support production and flow

· Prepare new production orders and report completed production to internal teams

· Maintain and process documentation for execution of material movement

· Review and monitor inventory and safety stock levels for assigned materials

· Communicate with customer and internal teams’ timelines, inventory, and schedules

· Responsible for the data integrity of Material Requirement Planning (MRP) that will enable a consistent planning horizon

· Ability to understand business needs and prioritize daily tasks to best support Operational Efficiency

· Reconcile and report inventory

Requirements and Qualifications:

· Associates degree or equivalent experience in supply chain functions: logistics, production planning, and customer service

· Manufacturing experience (1-2 years minimum)

· Experience with SAP software

· ·Attention to detail

· Problem-solving skills

· Computer proficiency, with Microsoft office and excel skill required.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Prior experience in Customer Service preferred (Experience in a manufacturing environment is a plus.)
• Strong verbal and written communication skills
• Strong ability to build and maintain rapport with internal and external customers.
• Strong phone skills
• Ability to prioritize workload.
• Strong time and task management skills
• Good computer skills, especially in Microsoft Word, Excel, and PowerPoint.
• Good analytical skills
• College graduate or equal customer service experience preferred
• Strong work ethics, be reliable and dependable

Axium Packaging LLC Workplace:

Axium Packaging is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $50,000 - $55,000