Logistics Claims Specialist

What’s the opportunity?

The Axle claims department is seeking a highly detail-oriented and organized individual to fill the role of Claims Processor. This motivated candidate will be responsible for utilizing critical thinking to manage the risk process for optimal customer payout and minimal loss to Axle. This position will require maintaining detailed documentation of claim communication, organization of initial information, and concise recordkeeping. This person will be integral to helping the team by maintaining claim details for tracking, monitoring, and reporting.

What does the position require?

• Ensuring all claims are received and submitted in a timely manner with appropriate follow-up on missing information as well as the investigation of needed information.
• Compiling information for notification of claims to carriers and insurance and performing regular follow-ups with adjusters, and carriers, and providing updates to customers.
• Reviewing claim submissions and verifying the information.
• Overseeing data entry and documentation for each claim until its completion.
• Assessing the next steps in the process based on values and information provided.
• Processing claim payments.
• Complying with federal, state, and company regulations and policies.
• Performing other clerical tasks, as required.

What is Axle looking for?

• Experience: Preferred: at least 2 years of experience as a claims processor or in a related role.
• Communication Skills: Must have strong verbal and written communication skills to correspond with adjusters, customers, and carriers professionally.
• Organizational Skills: Organizational mindset.
• Industry Knowledge: Working knowledge of the insurance industry and relevant federal and state regulations (familiarity with the freight industry a plus).
• Technical Skills: Computer literate and proficient in MS Office.
• Critical Thinking: Excellent critical thinking and decision-making skills.
• Administrative Skills: Good administrative and organizational skills.
• Customer Service: Strong customer service skills.
• Attention to Detail: High attention to detail.

Job Type: Full Time, On-Site

Axle Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.