What are the responsibilities and job description for the Manager, Salesforce Administration position at Axon?
Your Impact
The Salesforce Administration Manager will lead a team of Salesforce administrators responsible for the administration, configuration, and maintenance of Salesforce Sales, Marketing, and Revenue Cloud (including CPQ and Billing). This role will collaborate with Business Analysts, Salesforce Architects, Developers, the PMO team, and business stakeholders to ensure that Salesforce processes are optimized and that systems are running efficiently and securely. The Administration Manager will also be responsible for leading and developing a team of Salesforce Administrators and ensuring the success of continuous integration / continuous delivery (CI / CD) processes, disaster recovery planning, backup strategies, and regular environment refreshes of Axon’s Salesforce Org.
What You’ll Do
Location : Must be based out of any of our 4 main US R&D office hubs : Scottsdale AZ, Seattle WA, Atlanta GA, or Boston MA. Flexible with hybrid work .
Reports to : Senior Manager Salesforce
Direct Reports : 5-6 Salesforce Administrators
- Manage a team of Salesforce administrators, providing guidance, mentorship, and performance management.
- Collaborate with business analysts, Salesforce architects, developers, and Commercial Applications leadership to ensure alignment of Salesforce initiatives with business objectives.
- Promote a culture of collaboration, accountability, and continuous improvement within the team.
- Oversee the development and delivery of training programs to ensure the Salesforce team is up-to-date on best practices and product updates.
- Ensure smooth day-to-day operations of the Salesforce platform, including user setup, security, permissions, workflows, and process automation.
- Work closely with the PMO team on capacity planning, sprint planning, and business prioritization.
- Work with the development and architecture teams to streamline and improve the CI / CD pipeline, ensuring high-quality releases and minimal downtime.
- Collaborate on the development and maintenance of disaster recovery plans for Salesforce environments and ensure comprehensive backup procedures are in place and regularly tested to protect critical data.
- Plan and execute periodic environment refreshes to ensure development, staging, and production environments are up-to-date.
- Manage user permissions, profiles, roles, and access controls to ensure the system’s integrity and compliance.
What You Bring
Benefits that Benefit You
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay : Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD , in the lowest geographic market and USD , in the highest geographic market. The actual base pay is dependent upon many factors, such as : level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit
