Technical Account Manager

Axonius Federal Systems LLC (AFS) gives federal agencies the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and complying with federal cybersecurity regulations and guidelines such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01.  

Headquartered in the DC-metro area with employees across the country, Axonius Federal has an installed customer base spanning the civilian sector and every branch of the DoD.  

Axonius has been recognized with the Great Place to Work Certification™ and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was on the Deloitte Technology Fast 500 list as well as included on Inc. magazine's 2022 Best Workplaces list.  

For more on how AFS supports the mission of the U.S. government to improve national security, visit https://www.axonius.com/axonius-federal. 

Position Overview: 

As part of our rapid growth, Axonius Federal Systems (wholly-owned subsidiary of Axonius) is seeking a Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer. 

Key Responsibilities: 

• Train customers on how to use the product
• Confidently demonstrate all new features as they are added
• Build customer relationships and ensure the relationships remain a positive experience
• Proactively engage with customers to find additional use cases for their environment
• Conduct regular meetings and QBRs with both the technical and executive customer teams
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer

Minimum Qualifications: 

• U.S. Personnel Security Clearance eligibility

• Experience in DoD/federal work environments
• At least 3 years combined industry experience in a customer facing role within: software and/or technology, security domains, and/or account management
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
• Capable of presenting technical information to technical and non-technical audiences
• Self driven problem solver who thrives in a fast paced environment
• Provide a customer focused approach and a strong sense of ownership over customer results
• Basic understanding of Python
• Demonstrate critical thinking skills
• Strong verbal and written communication skills

Preferred Qualifications: 

• Familiarity with API’s and their practical application in a real-world environment
• Basic knowledge of coding in Python, Bash, Batch, and/or Powershell
• Understanding of data sets and how to effectively extract useful information

• Remote-first culture. We have offices in New York, Tel Aviv, Austin, São Paulo, and Washington DC, but the majority of our employees are working from home across the US and Internationally. 

• Great people. Our people aren’t just great professionals, they are great people. We are all here to support each other, ready to help and do what’s best for the entire company. 

• A focus on career growth. We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long term career path here at Axonius. We offer ongoing growth opportunities, including mentorship programs, a learning and development stipend, and company-wide courses.. 

• Next level benefits. 100% coverage of 3 different tiers of employee healthcare premiums. Dental, vision, and 401k match. 

• Top-notch family leave options. 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers. Additional time off for important life events like marriage, birth of a grandchild, and more! 

• We give back. Corporate social responsibility partnerships, employee giving opportunities, and volunteer time off. 

• Competitive compensation. Market rate salaries, bonuses, or commissions. Stock options for all full time employees with equity refresh opportunities. 

• DEI focused. Highly supported Employee Resource Groups (ERG). Executive-level diversity and inclusion goals. Training, events, and mentorship options. 

Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to competitive On Target Earnings, our packages include stock options and attractive benefits.  

 At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.   

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.   

Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized towork in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 dhs.gov/e-verify 

Salary : $145,000 - $155,000