What are the responsibilities and job description for the IT Support Engineer position at Axos Bank?
Target Range:
$25.00 /Hr. - $31.00 /Hr.Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 10%Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.
About This Job
Axos is looking for an IT Support Engineer to join our team. In this role, you will be responsible for providing first and second level support for hardware, software, and operating systems for PC and Apple-based computing products across Axos Bank, Clearing and Axos Advisor Services. In addition to a strong technical aptitude and desire to learn, we are looking for someone who can thrive in a fast-paced, high-volume environment, with a focus on providing excellent customer service.This position is on-site and located at our office in Las Vegas, NV.
Responsibilities:
Image, deploy in office and ship desktop and laptop computers for remote users. Assist with development and quality control of imaging solution
Strong knowledge of Windows operating systems, Mac OS and Linux (Windows 10/11)
Onboarding new users with providing them with imaged computers with all required equipment and software installed per their role/ Offboarding users, collecting computers and disabling access
Tracking all inventory items including items shipped, equipment stock, software and move physical devices as needed.
Handle all incoming IT Support calls, emails, and tickets; triage issues as they arrive and route issues to relevant departments.
Adhere to operational Service Level Agreement
Regular maintenance, monitoring, and troubleshooting of all company workstation systems
Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues
Effective communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently, manage multiple tasks, and prioritize workload efficiently
Customer-oriented mindset with a commitment to delivering high-quality support
Ability to work extended hours and be on call as needed.
Qualifications:
High School Diploma
4 years in software applications, Windows, and hardware technical support role in an enterprise environment
Industry certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA A , or Network are preferred
Experience IT Systems, Security and Networking, local and client-server applications, IT functions, and support SCCM, Exchange, Azure, AWS , VMWare and Active Directory
Experience working with Microsoft Office 365, Powershell and Windows Group Policy management. IT service management platforms such as ServiceNow
Ability sit and stand extended hours. Lift up to 25 lbs
Axos Employee Benefits May Include:
Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn more about working at Axos
Pre-Employment Background Check and Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Salary : $25 - $31
