What are the responsibilities and job description for the Desktop Support Technician (1167) position at Axtria, Inc.?
Role & Responsibilities
- Work closely with our Project Directors, Project Teams and our clients to meet systems and infrastructure needs
- Diagnose hardware and software problems and replace defective components.
- Maintain and administer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Monitor network and server performance
- Research new technology and implement it or recommend its implementation.
- Coordinate with vendors in order to get the adequate support and replacement of faulty parts and services
- Provide quality Tier-I support to end-users as well as deployment projects.
- Provide support Windows OS 10 and 11 environment. Active Directory, office365, Cloud server system.
- Provision mobile computing devices and resolve connectivity issues.
- Assists users with technical issues via telephone, e-mail, Remote or in person.
- Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.
- Document problem resolutions within trouble tickets and maintain written documentation.
- Equipment setup for new hires/terms/transfers.
- Documentation of everything - systems, processes, network diagrams.
- Provide Asset management support for Hardware/software/Conference technology working with Global IT team.
- Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
- Provide timely solutions to end-user computer hardware/networking/software issues.
Desired Skills & Experience
- 2 year experience as System Administrator
- Master’s degree in Computer Science or equivalent, MCSA or MCSE and CCNA certified
- Excellent Windows Server 2008\2012 implementation & administration skills
- Good knowledge of Active Directory, Group Policy and Exchange 2010
- Excellent Windows client OS skills - Windows 10 and 11
- Working knowledge of Linux
- Knowledge of ADFS and Office 365
- Solid understanding of LAN and WAN networking
- Cloud Platform management and Support
- Creation, maintenance (patches, etc.) and monitoring of servers in multiple environments (production, staging, development) on cloud environment
- Design, build, support and maintenance of complex, quality infrastructure-based solutions.
- Excellent knowledge of backup solutions and principles
- Laptop, desktop and mobile devices troubleshooting Skill
- Information Security will be added advantage
