Overview

In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Customer Tech Support Engineer with French to join Axway's family. Are you ready? Join us now!!

Together, we can. Together, we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together, we can accomplish anything. Learn more: www.axway.com.

Responsibilities

• Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support• Provide advanced technical support for both the application and environment including operating system and network• Lead customers through issue resolution including customer meetings, status reports and updates• Respond to phone, email, and web ticket customer issues within target service level agreements (SLA).• Act as a gateway between the customer and the next level of support; ensuring issues have met minimal requirements for escalation• Maintain knowledge base of Axway products and technology• Document all customer interactions and activities in CRM• Possibility to perform after hours cell phone support on a rotating basis (on-call service)

Qualifications

Minimum Qualifications:• Background in Windows and UNIX troubleshooting

• Excellent verbal and written communication skills in French and English

• Excellent customer service skills

• Effective problem-solving skills

• Troubleshooting skills and logical thinking

• Ability to work effectively in a dynamic, virtual environment

• Self-starting and self-motivated with a high level of initiative

• High level of ownership and accountability

• Ability to work well as part of a team

• Adaptability to new concepts

• Experience/knowledge with scripting and/or programming languages Preferred Qualifications:The followings will be an advantage:

• Experience with databases (Oracle and/or MySQL ) will be an advantage

• Knowledge of Web Applications and Web Servers (Apache Tomcat, Jetty)

• Knowledge of client-server architecture

• Network connectivity and communication protocols.

• Previous Advanced Technical Support experience in a multinational environment is highly appreciated.

Career Development:

Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.

This is what our candidates can expect from us if they choose to join our team:

• A personal development plan (technical, product & functional) in order to insure your integration and your performance
• Competitive remuneration package and real benefits
• Potential for growth in an international company
• Friendly working environment with experienced professionals
• Flexible working hours when need
• Extra paid vacation days - 25 days/ year
• Open games area – table tennis, sports and more!

In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

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