What are the responsibilities and job description for the Senior Customer Tech Support Engineer III position at Axway Software SA?
Overview
Axway, Inc. seeks Senior Customer Tech Support Engineer III (Scottsdale, AZ)
Job Description: Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions. Provide advanced complex troubleshooting assistance, problem replication/duplication, and diagnostic support for both the application and environment, including operating system, database, and network. Work on accounts through resolving complex issues, including customer meetings, status reports, and updates. Respond to phone, email, and web ticket customer issues within target service levels. Act as a gateway between the customer and the next level of resources; ensuring issues have met minimal requirements for escalation. Document all customer contacts and activities in customer relationship management (CRM) while also providing beta/sprint support for assigned products.
Position allows for partial remote work. Must live within reasonable commuting distance. Reports to company office in Scottsdale, AZ.
Job Requirements: Requires Bachelor’s degree in Information Technology, Applied Computer Science, Electronic Engineering, or related field and 3 years of related experience which must include some experience in each of the following skills: Database Systems: Oracle, SQL, or MySQL; Internet Applications and Transport Protocols (SMTP, FTP, HTTP, and SSH); Network Connectivity and Communication Protocols (TCP/IP, SSL, and TLS); Enterprise level EDI processing software, like Axway B2Bi, Cleo Integration Cloud, IBM Sterling Integrator, or OpenText BizManager; Java, C , or Perl; UNIX (Solaris, AIX, and HP-UX), Linux, and Windows platforms; and MFT (Managed File Transfer), EAI, and B2B protocols.
EOE.
To apply, email resume to Candace Kappelman, ckappelman@axway.com referencing Req. #306
