Concessions

Reports To: Concessions Manager or Venue Supervisor
FLSA Status: Non-Exempt
Location: [Venue Name/Location]

The Concessions Associate is responsible for providing excellent customer service while efficiently handling sales transactions, food and beverage preparation, and maintaining a clean, safe, and organized concessions area. This role requires strong interpersonal skills, the ability to work in a fast-paced environment, and a commitment to delivering a positive guest experience.

1. Customer Service:
   
   • Greet customers in a friendly and professional manner.
   • Take orders accurately and efficiently using a Point of Sale (POS) system.
   • Handle customer inquiries, resolve complaints, and ensure a pleasant experience.
2. Food and Beverage Preparation:
   
   • Prepare and serve food and beverages according to established standards and health regulations.
   • Monitor inventory levels and restock items as needed.
3. Cash Handling:
   
   • Process cash, credit, and debit transactions accurately.
   • Reconcile cash register at the beginning and end of shifts.
4. Sanitation and Safety:
   
   • Maintain a clean and organized concessions area, including counters, equipment, and storage spaces.
   • Follow all health and safety regulations, including proper food handling and storage practices.
   • Report any safety hazards or equipment malfunctions to the supervisor.
5. Teamwork:
   
   • Collaborate with team members to ensure efficient operations.
   • Assist in setup and breakdown of the concessions area before and after events.
6. Other Duties:
   
   • Perform other related duties as assigned by the supervisor.
   • Support additional venue operations as needed.

1. Education and Experience:
   
   • High school diploma or equivalent preferred.
   • Prior experience in customer service, food service, or retail is a plus but not required.
2. Skills:
   
   • Strong verbal communication and interpersonal skills.
   • Ability to handle transactions accurately and efficiently.
   • Basic math skills for cash handling.
3. Physical Requirements:
   
   • Ability to stand for extended periods, bend, reach, and lift up to 25 lbs.
   • Comfort working in a fast-paced environment with varying temperatures.
4. Other Requirements:
   
   • Availability to work evenings, weekends, and holidays as needed.

The Concessions Associate works in a dynamic, fast-paced environment, often during live events. The role requires adaptability, teamwork, and a focus on delivering excellent customer service under pressure.

• Must be able to pass a BCI or provide a work permit.
• Complete PublicSchool Works

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