Facilities Coordinator

Our client, a general contractor focused on retail and commercial renovations, is seeking a Facilities Coordinator to join their growing team in Hallandale, Florida. The ideal candidate has excellent customer service skills.This position is in office 5 days a week.

Job Summary

As a Service Coordinator, you will manage maintenance and repair service requests from retail and commercial clients across Canada. This role involves coordinating day-to-day activities to ensure efficient and cost-effective service delivery while minimizing client operational disruptions. The focus is on maintaining high standards of service quality and customer satisfaction.

Key Responsibilities

• Handle repair and maintenance requests, including emergencies.
• Process and document incoming service requests clearly and promptly.
• Analyze and troubleshoot requests to ensure the most suitable subcontractor is dispatched.
• Monitor and address feedback to mitigate potential issues, ensuring adherence to client terms and resolution timelines.
• Provide basic quotations for service calls
• Track and follow up on subcontractor work in progress until job completion.
• Coordinate schedules and provide regular updates to clients.
• Issue purchase orders to subcontractors.
• Process invoices from subcontractors and prepare invoices for clients.
• Responsible for finding new resources to help us maintain a competitive edge in the industry (nationally).

Qualifications and Skills

• English- verbal and written, Spanish is an asset
• Proficient knowledge of Excel and Outlook; ease of learning new software
• Ability to coordinate resources and day-to-day activities.
• Ability to multitask
• Strong organizational skills and the ability to work independently.
• Capable of handling multiple priorities.

Competencies

• Have a strong sense of urgency.
• Build partnerships and prioritize collaboration.
• Present information effectively and concisely.
• Be proactive and manage client expectations.