What are the responsibilities and job description for the Case Manager position at Aya Living Inc.?
CLASSIFICATION : Exempt
POSITIONS SUPERVISED : Team Leads and Direct Support Specialists / Personal Attendants.
ROLE : Under the supervision of the Director, provide coordination of support services and supervise the direct delivery support services to people with developmental disabilities in their homes and communities.
QUALIFICATIONS
Education : B.S. in Psychology or related field, or equivalent experience required.
Experience : 2 years direct support experience with people with similar specific needs as those served (i.e. behaviorally challenged, medically involved) or psychiatric diagnosis population in a community based or residential setting.
Primary Duties
Supervise and coordinate activities of Support Specialists and Team Leads engaged in providing direct Supported Living Services to the customers.
Observe and evaluate employee performance to ensure quality service and compliance with goals of objectives of the customer receiving support, and following the policies and procedures of Aya Living Inc.
Train employees in proper operational procedures, functions and company policy.
Coordinate scheduling of staff to meet the needs and requirements of the individual receiving service.
Review and assist in managing master schedules.
Maintain an ongoing record of employee performance for those directly supervise.
Resolve customer complaints regarding employee performance and services rendered.
Analyze and record personnel and operational data and write regular activity reports for the benefits of the customer, circle of support and / or the Regional Center or other agencies as needed.
Prepare administrative reports and documents as necessary.
Inspect work areas and operating equipment to ensure a safe and appropriate working environment.
Maintain adequate inventory of supplies, equipment and provide necessary training to ensure quality and timely service and efficient operations.
Assure that the individuals served are provided with assistance in all aspects of their daily living and that they receive supports in all areas needed to live a full active life of their choice.
In conjunction with the individual, assure implementation and follow through on all aspects of the Individual Program Plan.
Provide advice, guidance and support to individuals regarding personal issues and life choices.
Act as an advocate for people served.
Act as liaison / consultant to individual’s team.
Attend all programmatic and interim meetings.
Coordinate and attend weekly team meetings.
Assure all data collection and daily documentation is completed.
Follow all Adult Protective Services reporting guidelines by law relating to mandated reporting.
Abide by Aya Living Inc. and State Laws regarding customer confidentiality.
Assure that the human and civil rights of persons served are being respected at all times.
Communicate with day program or employment services as necessary in a polite friendly manner.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Case Manager?
Sign up to receive alerts about other jobs on the Case Manager career path by checking the boxes next to the positions that interest you.
