Director of Program Quality

AYA Core Values:

Take Agency - Be Authentic - Create Healthy Community - Foster Inclusion

Position Summary:

• The Director of Program Quality is a critical leadership position responsible for ensuring the highest standards of program quality and adherence to best practices. This role will lead a team dedicated to program policy, procedures, and quality assurance, overseeing data systems, staff training, and new program implementation.

What you'll be doing in this role:

• 1. Program Policy and Quality Assurance (PQI):
  • Establish and implement quality assurance processes to ensure programs meet high standards of quality, adhere to best practices, and adhere to all relevant legal and regulatory requirements.
• 2. Data Systems Oversight and Reporting:
  • Provide oversight, creation, training and implementation of data systems to ensure accurate and reliable reporting.
  • Ensure data/reporting integrity in systems such as Apricot, HMIS, etc.
  • Oversee community partner youth engagement data and manage all co-located community partner Business Associate Agreements, Contracts, Memorandum of Understanding.
• 3. Professional Development and Training:
  • Plan and deliver training and capacity-building opportunities for program staff to enhance their skills and effectiveness in program delivery.
• 4. Program Evaluation and Improvement:
  • Develop and implement evaluation frameworks to assess program impact, collecting data and feedback to measure outcomes and make necessary improvements.
  • Create an audit process for all programs and provide support to Managers in completion.
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We expect you to bring:

• Bachelor's degree in a relevant field, including Social Work, Public Administration, Political Science, Statistics, or a related field.  (Master's degree preferred).
• At least 3-5 years of proven experience in program quality assurance and leadership roles, preferably in nonprofit or youth-focused organizations.
• Strong leadership, strategic planning, and program development skills.
• Knowledge of data management systems and reporting tools.
• Proven experience in group facilitation, education, and/or training.
• Strong attention to detail, organization skills, and project management skills.
• Commitment to diversity, equity, and inclusion.

Bonus points if you have:

• Proven experience in group facilitation, education, and/or training.
• Experience building and updating data dashboards. 
• Programmatic performance assessments/audits.
• Experience with reviewing/drafting contracts and partnership memorandums.
• Understanding of local housing systems/coalitions and national best practices.

Some perks for working at AYA:

• Health insurance (covered 75% for you & dependents) HSA
• Dental, vision, life insurance, disability benefits offered
• Simple IRA with 3% employer match
• Healthy PTO program Company-wide wellness week
• Annual personal wellness stipend
• Monthly coffee & conversations team building
• Staff retreat opportunities
  
  

Equal Opportunity Employment:

AYA Youth Collective is an equal opportunity employer who strongly desires to build a team that accurately represents the diversity of our target population. We embrace differences in race, color, nationality, religion/culture, gender identity/expression, sex, marital status, sexual orientation, socioeconomic status, military status, or ability.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At AYA, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Salary : $78,000