Police Telecommunicator

Police Telecommunicator

Grade 11

Perform responsible public safety communications, dispatching, and related work for the Police Department and the Town.

Employees in this class receive incoming routine and emergency (E-91 1) police calls; dispatch proper personnel for assistance; and maintain contact with police units during patrol. Work also involves assisting the public with directions and general information. Work also involves frequent public contact which requires tact, firmness, and decisiveness in obtaining necessary information from people who are under extreme stress. Work is performed in accordance with departmental policy and State and federal law, supplemented with specific directions from sworn personnel. Work is often performed under stressful emergency conditions. The employees are subject to inside environmental conditions. Work is evaluated through observation, discussion, and review of reports by the Police Lieutenant and shift Police Sergeants and through feedback from officers in the field.

Essential Duties and Tasks

· Receives routine and emergency (E-911) telephone calls and personal request for assistance concerning crimes, public utilities, or general information concerning addresses and nature of problems; monitors fire and burglary alarms in the Town; dispatches Police staff to incidents; coordinates with utilities communications staff as needed.

· Operates equipment to maintain contact with police personnel and other law enforcement units; dispatches officers to answer requests for assistance; receives and transmits information and messages.

· Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work.

· Maintains an in-house computer database and communications logs and reports including the nature of calls, actions taken, and the times involved; and generates reports for recovered or stolen property, missing persons, and residence checks; maintains various schedules and files; enters incident reports, arrest reports and supplements into the data base.

· Advises Police Officers of various information as instructed.

· Serves as reception for the Police Department; assists the public with questions; takes messages; provides wreck reports when needed.

· Takes after hours utility payments and dispatches utilities staff for utility connections.

Additional Job Duties

· Provides information to the public in person and over the telephone concerning a variety of Town services.

· Performs related duties as required.

Knowledge Skills and Abilities

· Considerable knowledge of the operation of a police communications system and related Federal Communications Commission regulations.

· Considerable knowledge of the geographic layout of the Town, and the locations of streets, important buildings, and other landmarks.

· Working knowledge of the functions, practices, and procedures of the Police Department.

· Working knowledge of the application of information technology to the work.

· Ability to accurately receive and transmit radio communications.

· Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel.

· Ability to type and enter data accurately and at a desirable speed.

· Ability to speak clearly and distinctly.

· Ability to follow oral and written instructions.

· Ability to maintain confidential information.

· Ability to take and properly record and receipt payments.

Physical Requirements

· Must be able to physically perform the basic life operational functions of reaching, walking, pushing, pulling, lifting, fingering, talking, hearing, and perform repetitive motions.

· Must be able to perform sedentary work exerting up to 10 pounds of force occasionally.

· Must possess the visual acuity to perform extensive reading and computer terminal work.

Desirable Education and Experience

Graduation from high school and some related communications, dispatching or reception work experience preferred, or an equivalent combination of education and experience.

Special Requirement

Certification or ability to obtain certification by the State of North Carolina as a DCI operator within three months of employment.

Job Type: Full-time

Pay: $39,849.00 - $58,976.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Holidays
• Night shift
• Overtime
• Rotating weekends

Work Location: In person

Salary : $39,849 - $58,976