What are the responsibilities and job description for the Patient Advocate position at Aylo Health?
At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!
We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.
JOB SUMMARY:
Under direction of the Practice Manager, the Front Desk-Patient Advocate creates a great first impression and facilitates an exceptional patient experience for each patient.
ESSENTIAL FUNCTIONS:
We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.
JOB SUMMARY:
Under direction of the Practice Manager, the Front Desk-Patient Advocate creates a great first impression and facilitates an exceptional patient experience for each patient.
ESSENTIAL FUNCTIONS:
- Welcomes patients in a friendly and professional manner as they enter the practice.
- Facilitates introduction to the front desk and registration process.
- Engage with patients for an exceptional patient experience including monitoring wait times and providing updates.
- Provides feedback to the practice manager and leads as appropriate.
- Utilizes provided technology to enhance the patient experience.
- Assists with assigned front desk duties as directed.
- Thanks patients as they depart the practice.
- Maintains a clean, organized, and safe lobby.
- Performs other front desk duties as needed:
- providing excellent customer service for patients in accordance with practice policies
- maintaining patient accounts by obtaining, recording, and updating personal and financial information
- recording and updating patient financial information
- recording and collecting patient charges
- controlling credit extended to patients
- filing, collecting, and expediting third-party claims
- protecting patients' private health, personal and financial information
- scheduling patient appointments and notifying provider of patient's arrival
- reviewing service delivery compared to schedule
- reminding provider of service delays
- performing day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry
- answering and transferring telephone calls as needed
- works with call center representative to ensure adequate patient support at all times
- adhering to all policies on safety and security
- maintains restricted areas safe by safeguarding entry and computer system passwords
- Assist with other duties as assigned
- High School graduate or equivalent required, Medical Receptionist Certificate a plus
- 1-3 years of medical office receptionist and referral experience; Medical Receptionist Certificate a plus
- Exceptional verbal communication and customer service skills
- Regular and reliable attendance is an essential function of the position
- Computer literate with entry level working knowledge
- Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
- Ability to work independently or with a team
- Professional appearance
- Positive attitude
