What are the responsibilities and job description for the Referral Coordinator position at Aylo Health?
Job Description
Job Description
At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!
We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.
JOB SUMMARY :
The Referral Coordinator is responsible for initiating and completing internal / external referral requests and providing initial review of benefits and eligibility for services requiring authorization.
ESSENTIAL FUNCTIONS :
- Responsible for initiating and completing internal / external, pre-certification referral requests
- Reviews patient eligibility and benefits
- Assigns appropriate diagnosis and procedure codes following coding guidelines for all referral requests
- Aids primary care practitioners and office staff with coding and target review questions
- Maintains current knowledge of both coding and targeted review items to ensure that requests are initiated and sent correctly per benefit guidelines and adheres to time frame specified by ELH standards
- Ensure coding is completed correctly on all requests to meet all regulatory guidelines and audit standards which will result in compliance and correct reimbursement
- Assists and educates patients by answering questions regarding referral and authorization process
- Maintains effective communication with physicians and staff as necessary to gather information for referrals as needed
- Provides verbal notification in accordance to policy and procedure for patients and providers with respect to the outcome of their requested service
- Maintains excellent customer service and professionalism with providers, patients and team members
- Any other duties and / or special projects as assigned
QUALIFICATIONS REQUIRED :
We offer our employees a comprehensive benefits package that includes :
Aylo Health is an Equal Opportunity Employer
