What are the responsibilities and job description for the Guest Experience Associate position at Ayurvedic Wellness Center?
The Guest Experience Associate Mission:
The purpose of this multi-dimensional position is to support the operations of the Ayurvedic Wellness Center including the Ayurvedic & Bodywork Private Practice, Retail Apothecary, and Community Healing Space.
In this role you provide a warm welcome to all clients, students, and visitors to the Wellness Center. You set the space and the tone for their visit. You offer client orientation, know the ins and outs of all Ayurvedic and Yoga offerings, assist clients in understanding and applying Ayurvedic Apothecary products, and facilitate in-person and livestream classes.
You are passionate about the sciences of Yoga and Ayurveda and hold the space for the healing (large and small) that happens in the Wellness Center.
The AWC Culture:
The culture is revealed through a company’s behaviors and actions. These are our six key values: Tending to clients and each other, Teachings from the Vedas of Ayurveda and Yoga, Organization of macro and micro details, a Kula that creates a safe and welcoming space for all, Wisdom to see mistakes as a teacher, and Purpose-full for belief that each client has the capacity to facilitate their own healing once empowered with the right technologies.
GUEST EXPERIENCE
- Welcome and orient all clients in a professional and warm manner.
- Cultivate rapport with current and potential clients and customers of the AWC
- Oversee client arrival, scheduling, retail sales, and check-out
- Facilitate appointment scheduling for a busy wellness practice
- Optimize clinic use of Client Portal, ensure all client forms and waivers are complete as required.
- Maintain confidentiality and professional boundaries with all clientele.
- Cultivate a peaceful, healing atmosphere in the client waiting area
- Treatment Room Preparation: prepare/turn-over the treatment room and supplies for primary practitioner treatments.
GROUP CLASSES EVENTS
- Facilitate group education classes and events
- Support staff for classes and events
- Fluent in our class and event offerings, rates, and policies and enjoys educating our clients
- Take registration and payment for AWC programs and events.
- Ensure the atrium is clean, organized and well maintained.
- Maintain and update the On Demand Library (video editing, uploading new content, and organizing the content)
RETAIL APOTHECARY
- Cultivates rapport with current and potential clients and customers of the AWC
- Shares Ayurvedic product knowledge in a way that supports client’s wellness
- Oversees client order pick-up
- Comfortable selling goods and services
YOU ARE
- Someone who desires to foster and create community through wellness
- Passionate about Yoga, Ayurveda, and exceptional customer service
- Excited to share Ayurvedic knowledge and products
- Able to multitask efficiently
- A Self-motivated Solution Finder & Problem Solver
- A Direct & Clear Communicator
- Excellent with phone etiquette and customer support capabilities
- Fluent with Technology and a variety of software (specifically Mac platform).
- Someone who loves to learn
- Detail Oriented
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 10 – 15 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $13