What are the responsibilities and job description for the CSR Customer Service Representative position at AZ TUITION CONNECTION INC?
Benefits : 401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Are you looking for a position where your outgoing personality can shine? If so, we have the perfect job for you.
About the Role :
As a key team member, you will often be our organization's first point of contact, making it essential to leave a positive and lasting impression. Your primary responsibilities will include direct customer phone, text, and email interaction. Since we do not use scripts, you will need to listen attentively, think critically, and guide customers to the support they need. We are looking for someone with exceptional phone etiquette, the ability to convey confidence, and a positive personality.
This is not a receptionist or sales position; our customer service role is integral to our marketing team. You will be expected to contribute ideas and opinions to aid in the overall growth of our organization. We are looking for someone who has experience providing creative solutions to provide an incredible customer journey with us.
We are busy! This position requires punctuality and a strong work ethic.
Location :
While we are a flexible employer, this full-time position requires working on-site at our office. It is not a remote position.
To be considered candidates must live within a 20-minute commute from our office.
Growth Opportunities :
Customer Service is historically a great entry point to work with us. Join us and be part of something great, with plenty of opportunities for professional development and career advancement.
Qualifications and Skills :
Entrepreneurial spirit
Strong verbal communication skills
Enjoy speaking on the phone
Ability to think on your feet and handle unscripted interactions
Proficiency in Microsoft Office products, including Excel and Outlook
Ability to pass a background check
Benefits : 401(k)
Competitive pay
Casual work environment
Paid holidays
Paid vacation days
Healthcare, vision, and dental benefits
401K matching
Job Type : Full-time
Salary : Competitive
Experience :
Call Center : 1 year (Preferred)
Customer Service : 1 year (Preferred)
Job Duties :
Answer incoming customer inquiries via phone, email, and SMS
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening and guiding the call to a successful conclusion
Collaborate with team members and contribute to a supportive work environment