Operation Manager

IN SUMMARY...As the RCM Operations Manager you will be responsible for managing staff, processes, credentialing and technology in the pursuit of optimum revenue cycle functionality. You will work closely with our healthcare clients surrounding all billing and credentialing processes and provide appropriate oversight and feedback that ensures their continued success in revenue cycle management. You will also be responsible for department staff management and training.WHAT YOU WILL DO...Manage billing teams and supervisors; assign and prioritize the workload associated with performance and collections for physician accounts receivableIdentify operational improvements within the billing office to optimize workflow.Work effectively to problem solve and develop, implement and evaluate new policies and procedures.Provide technical and team support to staff, serving as a key resource for team supervisors regarding billing related and personnel issues.Maintain a detailed understanding of health care billing accounts and ability to work them from charge entry to full resolution.Maintain knowledge of current insurance contracts to provide support to billing staff on unpaid claims.Coach team supervisors in areas of staff relations, performance, efficiency, and quality.Communicate individual and team objectives to supervisors in a clear and concise manner.Maintain strictest confidentiality for patients and physicians.Review and / or prepare monthly and quarterly reports for Director's review and analysis.Other duties as assigned by managerBACKGROUND AND SKILLS YOU WILL BRING... Bachelor's Degree, preferred.Five (5) years of operational experience in healthcare management and human resources.Working experience in a Medical Office Practice setting, including specifically the area of billing and collection.Strategic vision across operational functions; excellence in end to end solutions.Leadership Skills - Strong communications and leadership skills, while acting as a role model and coaching team members.Analytical Skills - Mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa.Tenacity / Grit - This role will require getting deep into details and personally driving results in complex and challenging environments.Change Management - The ability to help counterparts through difficult transitions to a new process, workflow, or situation.Motivation / Drive - Successful candidates will be the quintessential self-starter, and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success.IN SUMMARY...As the RCM Operations Manager you will be responsible for managing staff, processes, credentialing and technology in the pursuit of optimum revenue cycle functionality. You will work closely with our healthcare clients surrounding all billing and credentialing processes and provide appropriate oversight and feedback that ensures their continued success in revenue cycle management. You will also be responsible for department staff management and training.WHAT YOU WILL DO...Manage billing teams and supervisors; assign and prioritize the workload associated with performance and collections for physician accounts receivableIdentify operational improvements within the billing office to optimize workflow.Work effectively to problem solve and develop, implement and evaluate new policies and procedures.Provide technical and team support to staff, serving as a key resource for team supervisors regarding billing related and personnel issues.Maintain a detailed understanding of health care billing accounts and ability to work them from charge entry to full resolution.Maintain knowledge of current insurance contracts to provide support to billing staff on unpaid claims.Coach team supervisors in areas of staff relations, performance, efficiency, and quality.Communicate individual and team objectives to supervisors in a clear and concise manner.Maintain strictest confidentiality for patients and physicians.Review and / or prepare monthly and quarterly reports for Director's review and analysis.Other duties as assigned by managerBACKGROUND AND SKILLS YOU WILL BRING... Bachelor's Degree, preferred.Five (5) years of operational experience in healthcare management and human resources.Working experience in a Medical Office Practice setting, including specifically the area of billing and collection.Strategic vision across operational functions; excellence in end to end solutions.Leadership Skills - Strong communications and leadership skills, while acting as a role model and coaching team members.Analytical Skills - Mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa.Tenacity / Grit - This role will require getting deep into details and personally driving results in complex and challenging environments.Change Management - The ability to help counterparts through difficult transitions to a new process, workflow, or situation.Motivation / Drive - Successful candidates will be the quintessential self-starter, and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success.IN SUMMARY...As the RCM Operations Manager you will be responsible for managing staff, processes, credentialing and technology in the pursuit of optimum revenue cycle functionality. You will work closely with our healthcare clients surrounding all billing and credentialing processes and provide appropriate oversight and feedback that ensures their continued success in revenue cycle management. You will also be responsible for department staff management and training.WHAT YOU WILL DO...Manage billing teams and supervisors; assign and prioritize the workload associated with performance and collections for physician accounts receivableIdentify operational improvements within the billing office to optimize workflow.Work effectively to problem solve and develop, implement and evaluate new policies and procedures.Provide technical and team support to staff, serving as a key resource for team supervisors regarding billing related and personnel issues.Maintain a detailed understanding of health care billing accounts and ability to work them from charge entry to full resolution.Maintain knowledge of current insurance contracts to provide support to billing staff on unpaid claims.Coach team supervisors in areas of staff relations, performance, efficiency, and quality.Communicate individual and team objectives to supervisors in a clear and concise manner.Maintain strictest confidentiality for patients and physicians.Review and / or prepare monthly and quarterly reports for Director's review and analysis.Other duties as assigned by managerBACKGROUND AND SKILLS YOU WILL BRING... Bachelor's Degree, preferred.Five (5) years of operational experience in healthcare management and human resources.Working experience in a Medical Office Practice setting, including specifically the area of billing and collection.Strategic vision across operational functions; excellence in end to end solutions.Leadership Skills - Strong communications and leadership skills, while acting as a role model and coaching team members.Analytical Skills - Mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa.Tenacity / Grit - This role will require getting deep into details and personally driving results in complex and challenging environments.Change Management - The ability to help counterparts through difficult transitions to a new process, workflow, or situation.Motivation / Drive - Successful candidates will be the quintessential self-starter, and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success.SUCCESS LOOKS LIKE...Being aggressive and taking initiative; we trust you to move the needle forwardDoing the job; outcomes are just as important as strategy Being adaptable and amenable to meet the changes of a dynamic and evolving industry Demonstrating humility; partnership and collaboration is who we are and how we operateTapping into your innovative side; conventional is not always correct HOW WE INVEST IN YOU...Competitive and comprehensive benefits : Coverage options to support the whole person, including full medical, dental, vision, and life insuranceGenerous employer sponsored subsidy towards employee's medical insurance premiumsAzalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employeesBalance and flexibility : Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.Economic opportunity : Competitive total rewards package that offers competitive pay and advancement opportunitiesAzalea Health's EEO Statement Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.