What are the responsibilities and job description for the Personal Consultant position at Azamara Cruises?
Description
POSITION SUMMARY
As a Personal Consultant (PC) for Azamara Cruises, the team member will be responsible for promoting sales directly to consumers by developing and nurturing strong customer relationships via outbound phone calls. This position is focused on identifying travel needs while delivering exceptional customer service and maintaining strong relationships with direct guests. The individual will play a crucial role in driving sales directly with consumers.
About Azamara
Azamara is a global premium cruise line that inspires curious and passionate traveler's to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy a hybrid work environment collaborating two days a week and as needed in a beautiful office space located in the heart of downtown Coconut Grove, Florida.
Combine your career goals and sense of adventure by joining our growing organization. Azamara offers a competitive compensation & benefits package and excellent career development opportunities.
WHY YOU SHOULD WORK FOR AZAMARA
Outbound Sales Calls: The PC will reach out to potential consumers and past guests via outbound phone calls to assess their travel needs and promote relevant Azamara products. This involves understanding customer preferences and recommending suitable options.
Build Customer Relationships: Establishing and maintaining high-quality relationships with customers is essential. The PC will deliver exceptional service, build rapport, and strive to meet or exceed customer expectations. Ability to handle guest issues and overcome objections. This effort is vital for achieving customer retention goals and fostering loyalty.
Maintain Contact Database: The PC will manage a contact database to track client travel trends and preferences. By analyzing this data, they will proactively identify opportunities to sell Azamara products that align with customers’ past guest history and future cruise interests.
Develop Product Knowledge: Acquiring comprehensive knowledge about the travel industry and Azamara offerings is critical. The PC will be expected to effectively communicate product features, benefits, pricing, and promotions, including any special deals or seasonal offerings.
Participate in Team Meetings: Regular attendance at daily team meetings and sales training sessions will ensure the team is well-versed in effective sales techniques and can convey accurate information to consumers. This collaboration also fosters a supportive team environment.
Engage in Mass Email Campaigns: The PC will participate in department-approved mass email campaigns targeting specific customer profiles. This involves crafting compelling messages that resonate with the audience and encourage engagement with Azamara products.
Perform Additional Duties: The PC may be assigned other job-related functions as needed, contributing to various projects or initiatives within the organization.
Financial Responsibilities
TBD
Qualifications
Education: High School Diploma or equivalent required. Post-secondary education in Marketing, Business Administration or related field preferred.
Experience: Minimum one year sales experience; cruise sales a plus. Familiarity of global luxury travel destinations recommended but not required.
Knowledge And Skills
Strong verbal communication skills including professional telephone etiquette. Demonstrated knowledge of Microsoft Office applications and experience with travel reservations systems a plus. Knowledge of CRM products, HubSpot a plus. Ability to quickly learn and maintain current knowledge of Azamara products and services. Ability to work well and maintain a professional composure while under stress and pressure, displaying efficient multitasking abilities. Possess a strong drive and high energy to reach specified sales goals.
PHYSICAL DEMANDS
Call center agents typically have several physical requirements, including the ability to sit for extended periods at a computer terminal and, in some cases, lift and carry items weighing up to 50 pounds. They must be skilled in using their hands to operate tools and controls, possess close vision and color vision for visual tasks, and have the ability to hear and distinguish speech and sounds clearly. Additionally, agents may need to demonstrate balance and perform actions such as stooping, kneeling, crouching, or crawling as required by their role.
WORK ENVIRONMENT
Hybrid work environment: In-office from Monday to Thursday, remote work on Friday and weekends. Team members must be able to perform effectively in a high-energy environment with occasional elevated noise levels, as well as work independently in their remote office without distractions.
POSITION SUMMARY
As a Personal Consultant (PC) for Azamara Cruises, the team member will be responsible for promoting sales directly to consumers by developing and nurturing strong customer relationships via outbound phone calls. This position is focused on identifying travel needs while delivering exceptional customer service and maintaining strong relationships with direct guests. The individual will play a crucial role in driving sales directly with consumers.
About Azamara
Azamara is a global premium cruise line that inspires curious and passionate traveler's to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy a hybrid work environment collaborating two days a week and as needed in a beautiful office space located in the heart of downtown Coconut Grove, Florida.
Combine your career goals and sense of adventure by joining our growing organization. Azamara offers a competitive compensation & benefits package and excellent career development opportunities.
WHY YOU SHOULD WORK FOR AZAMARA
- Be part of a growing and transformative company
- Enjoy a flexible, hybrid office schedule
- Work with a multicultural, global team of inspired professionals who believe in:
- CURIOSITY that makes us more open-minded, empathetic, better problem solvers, and more self-aware.
- SUSTAINABILITY that supports a world where blue meets green.
- INTEGRITY drives us to do the right thing even when no one is watching.
- ACCOUNTABILITY that supports empowerment and ownership for results.
- PASSION – it’s part of DNA!
Outbound Sales Calls: The PC will reach out to potential consumers and past guests via outbound phone calls to assess their travel needs and promote relevant Azamara products. This involves understanding customer preferences and recommending suitable options.
Build Customer Relationships: Establishing and maintaining high-quality relationships with customers is essential. The PC will deliver exceptional service, build rapport, and strive to meet or exceed customer expectations. Ability to handle guest issues and overcome objections. This effort is vital for achieving customer retention goals and fostering loyalty.
Maintain Contact Database: The PC will manage a contact database to track client travel trends and preferences. By analyzing this data, they will proactively identify opportunities to sell Azamara products that align with customers’ past guest history and future cruise interests.
Develop Product Knowledge: Acquiring comprehensive knowledge about the travel industry and Azamara offerings is critical. The PC will be expected to effectively communicate product features, benefits, pricing, and promotions, including any special deals or seasonal offerings.
Participate in Team Meetings: Regular attendance at daily team meetings and sales training sessions will ensure the team is well-versed in effective sales techniques and can convey accurate information to consumers. This collaboration also fosters a supportive team environment.
Engage in Mass Email Campaigns: The PC will participate in department-approved mass email campaigns targeting specific customer profiles. This involves crafting compelling messages that resonate with the audience and encourage engagement with Azamara products.
Perform Additional Duties: The PC may be assigned other job-related functions as needed, contributing to various projects or initiatives within the organization.
Financial Responsibilities
TBD
Qualifications
Education: High School Diploma or equivalent required. Post-secondary education in Marketing, Business Administration or related field preferred.
Experience: Minimum one year sales experience; cruise sales a plus. Familiarity of global luxury travel destinations recommended but not required.
Knowledge And Skills
Strong verbal communication skills including professional telephone etiquette. Demonstrated knowledge of Microsoft Office applications and experience with travel reservations systems a plus. Knowledge of CRM products, HubSpot a plus. Ability to quickly learn and maintain current knowledge of Azamara products and services. Ability to work well and maintain a professional composure while under stress and pressure, displaying efficient multitasking abilities. Possess a strong drive and high energy to reach specified sales goals.
PHYSICAL DEMANDS
Call center agents typically have several physical requirements, including the ability to sit for extended periods at a computer terminal and, in some cases, lift and carry items weighing up to 50 pounds. They must be skilled in using their hands to operate tools and controls, possess close vision and color vision for visual tasks, and have the ability to hear and distinguish speech and sounds clearly. Additionally, agents may need to demonstrate balance and perform actions such as stooping, kneeling, crouching, or crawling as required by their role.
WORK ENVIRONMENT
Hybrid work environment: In-office from Monday to Thursday, remote work on Friday and weekends. Team members must be able to perform effectively in a high-energy environment with occasional elevated noise levels, as well as work independently in their remote office without distractions.
