What are the responsibilities and job description for the Technical Customer Service Administrator position at AZEK Company?
Are you detail-oriented, highly organized, and passionate about delivering top-notch customer support? The AZEK Company is looking for a Technical Customer Service Administrator to join our team! In this role, you’ll play a crucial part in supporting our Technical Customer Service department by managing warranty claims, processing customer documentation, and ensuring seamless data integrity.
Why Join Us?
At The AZEK Company, we are committed to innovation, sustainability, and excellence. As a leader in manufacturing high-performance building materials, we take pride in delivering quality products and top-tier customer service. If you're looking for a dynamic role with growth potential in a fast-paced environment, this is the opportunity for you!
Pay Range: $18.37-$22.40 / Schedule: Monday-Friday 8:00am to 5:00pm
What You’ll Do:
- Warranty Claims Management: Input and audit claims for accuracy, assess complaint details, and assign cases to Warranty Specialists.
- Customer Support: Communicate with consumers to gather necessary documentation and ensure smooth claim processing.
- Data Accuracy & Organization: Maintain claims databases, monitor complaint submissions, and update records as needed.
- Process Documentation: Prepare homeowner/retail documentation, process check requests, and ensure compliance with company procedures.
- File & Report Management: Review open claims, close inactive files, and maintain historical archives.
- Team Collaboration: Provide updates to Warranty Specialists and assist with additional tasks as assigned.
What You Bring:
- Education: High School Diploma or GED required; advanced education or certifications are a plus.
- Experience: Prior experience in customer service, administrative support, or a similar role (preferred but not required).
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook, Access); knowledge of ERP systems (like JD Edwards) is a plus..
- Soft Skills: Strong written and verbal communication, attention to detail, self-motivation, and the ability to multitask in a fast-paced environment..
Why You’ll Love Working Here:
- A collaborative and supportive team environment.
- Growth opportunities within a leading, innovative company.
- A culture that values integrity, diversity, and sustainability.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Ready to make an impact? Apply today and become a key part of The AZEK Company’s commitment to customer excellence!
Salary : $18 - $22
