What are the responsibilities and job description for the Customer Service Representative position at Azelis Holding S.A.?
Position Summary
Process orders from customers in a timely manner, ensuring order accuracy and compliance with customer requirements. Handle other customer requests or issues that may or may not relate directly to an order, process sample requests and assist in handling general office duties that are assigned to the customer service department.
Key Strengths
- Pleasant demeanor.
- Good communications skills.
- Strong verbal, written communication and interpersonal skills.
- Good computer skills.
- Ability to handle multiple tasks at the same time.
- Ability to prioritize tasks.
- Good efficiency and accuracy skills.
- Excellent organizational skills.
- Ability to collaborate with the multiple levels within the organization
- Willingness to serve the customer and meet their requirements / requests in a professional and timely manner.
- Ability to work as a team member
Position Requirements
Reports To : Customer Service Manager
Direct Reports : None
Areas of Responsibility :
Other Responsibilities include (but not limited to)
Physical Demands and Work Environment Characteristics
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee must frequently lift and / or move up to 10 pounds. The Job Description is not an exhaustive list of all duties and responsibilities nor does it constitute an employment agreement between the employer and employee. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
This is a hybrid role and the expectation is to be on-site 50% of the time in office
