What are the responsibilities and job description for the Specialty Pharmacy Patient Liaison position at Azend Pharma?
Benefits:
- Travel Stipend
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
Job Overview
As a Specialty Pharmacy Patient Liaison, you will play a pivotal role in bridging the gap between the pharmacy, prescribers, and patients, ensuring the timely approval and access to prescribed medications. Primarily focused on women’s health and diabetes patient management, this role combines both clinical expertise and strong communication, organizational, and sales abilities. You will be responsible for supporting MD offices with prescription clarifications and needs, building and maintaining relationships with providers, pharmacies, and insurance companies to ensure positive patient outcomes.
As a Specialty Pharmacy Patient Liaison, you will play a pivotal role in bridging the gap between the pharmacy, prescribers, and patients, ensuring the timely approval and access to prescribed medications. Primarily focused on women’s health and diabetes patient management, this role combines both clinical expertise and strong communication, organizational, and sales abilities. You will be responsible for supporting MD offices with prescription clarifications and needs, building and maintaining relationships with providers, pharmacies, and insurance companies to ensure positive patient outcomes.
Responsibilities
- Serve as a liaison between specialty pharmacies, prescribers, and insurance providers to ensure seamless access to prescribed medications and clarify any prescription-related needs.
- Monitor market trends and competitor activity to adjust strategies, identify potential growth areas, and implement best practices for marketing and patient access.
- Focus on sales/marketing efforts to promote the pharmacy’s services and secure referrals from providers, contributing to growth in patient enrollment and medication access.
- Utilize sales strategies to target and expand market presence, identify new opportunities, and increase awareness of the pharmacy’s offerings among key stakeholders in the healthcare ecosystem.
- Provide exceptional customer service, ensuring that both internal and external customers (patients, providers, pharmacy staff) receive timely and accurate support.
- Maintain frequent communication with patients, providers, and pharmacies, clarifying prescription orders and resolving any issues.
- Coordinate efforts with providers and specialty pharmacies to improve patient turnaround times and ensure optimal medication access.
- Manage and prioritize multiple initiatives, resolving complex cases independently and efficiently, while maintaining a focus on customer satisfaction and outcomes.
- Leverage marketing tactics, including digital communication, educational resources, and outreach, to effectively promote the pharmacy’s services and increase patient engagement.
Requirements
- Preferred experience in a health care setting, preferably within a specialty pharmacy environment.
- Strong understanding of medication administration processes and patient care standards.
- Familiarity with medical terminology related to pharmacy practices, medications and prior authorization process.
- Previous experience as a pharmacy technician is highly desirable.
- Excellent communication skills with the ability to build rapport with healthcare professionals and patients alike.
- Ability to work independently and as part of a collaborative team focused on enhancing patient service.
- Commitment to ongoing professional development in the field of specialty pharmacy.
Qualifications:
- High School Diploma or GED required
- Associate or bachelor’s degree preferred
- 1 years of pharmacy/medical work experience or related field
- Strong customer service, communication, and sales skills
- Proven ability to manage multiple accounts and projects independently
- Understanding of product and payer reimbursement landscapes
- Ability to work collaboratively with a variety of stakeholders, including medical offices, pharmacies, and insurance companies
- Valid driver’s license required
- Must be willing and able to drive from office to office within the assigned area (TBD)
Preferred Skills:
- Previous experience in sales, marketing, or customer relationship management within the healthcare industry
- Familiarity with women’s health and diabetes management is a plus
Job Type:
- Full Time
- On-site
Schedule:
- Monday to Friday
- 40 Hours weekly
Pay Rate:
- Bi-weekly
- $22-30 hourly (based on experience)
Benefits:
- Paid time Off
- Medical Insurance
- 401k (Matching)
- Travel Stipend
- Bonus based on performance
Location: Clinton NJ
Salary : $22 - $30
