What are the responsibilities and job description for the Sales Operations Customer Liaison position at Azenta Life Sciences?
How You’ll Add Value
The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create
processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests.
What You’ll Do
Azenta Life Sciences is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.
Azenta Life Sciences participates in E-Verify®, and will provide the United States Federal Government with your form I-9 information to confirm you are authorized to work in the United States. For more information, please visit E-Verify® at www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create
processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests.
What You’ll Do
- Ensures effective communication between client and Azenta teams.
- Provides support for non-operational client change requests.
- Initiates post-win contract/purchase order change requests to notify and trigger client action.
- Coordinates post-win activities which fall outside of project management or sales functions.
- Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
- Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
- Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
- Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
- Pulls billing data to address client inquires and/or connects with billing teams to provide requested data.
- Ensures client responses are completed in a timely manner and according to department quality standards.
- Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers.
- Bachelor’s Degree
- 3 years’ experience in finance, billing, and/or sales operations role
- Customer support experience required
- Preferred experience with SFDC (Salesforce.com) or similar solution
- Excellent analytical and organizational skills
- Excellent verbal, written, and presentation skills
- Attention to detail, accuracy, and proactive relevance to company interests
- Office setting
- Employee may occasionally work in an area with potentially infectious materials.
- Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.
Azenta Life Sciences is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.
- As an Equal Opportunity Employer, we do our utmost to ensure that there is no discrimination or bias against anyone applying for a job or in any phase of employment for reasons related to race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Azenta Life Sciences participates in E-Verify®, and will provide the United States Federal Government with your form I-9 information to confirm you are authorized to work in the United States. For more information, please visit E-Verify® at www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
