Team Supervisor

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You’ll Add Value

The Biobank Team Supervisor serves as the point of contact for all sample service requests and deliveries, is responsible for both operational and quality excellence, and provides technical and managerial guidance to his/her team.

What You’ll Do

• Set, maintain, track and communicate all goals and objectives- including individual learning plans, individual/team/department goals, and daily work assignments.
• Promote collaboration across all shifts, teams and departments.
• Manage all aspects of Biobank team including personnel, productivity, general inventory, team metrics, and resources in support of department objectives.
• Enforce all policies and procedures with attention to Quality compliance.
• Effectively communicate all team affairs as needed and provide data, reports, and documentation as requested to support Lead Supervisor/Director.
• Work with PMO to ensure customer expectations are met.
• Oversee and participate in the receipt of packages, sample data entry, accessioning of samples, labeling samples, and assigning storage locations to samples as needed.
• Proactively manage and drive the resolution of assigned clients’ issues.
• Recognize, escalate, and ensure resolution of operational, quality, or financial concerns of the team/department.
• Write and present semi-annual and annual performance reviews for assigned staff including the initiation of commendation or disciplinary action as applicable.
• Coach and assist staff in their career development efforts.
• Promote culture of continuous process improvement by leading, participating, and implementing improvements.
• Facilitate or participate in identification and execution of effective corrective and preventative actions. Document and follow through with root cause analysis for departmental errors.
• Generate change control requests and initiate/investigate Nonconformance’s as necessary.
• Review QRs identified by team members and send initial notification to PM and client.
• Perform or facilitate the creation of client specific SOPs, job aids and other customer documents.
• Ensure all service/process failures are identified, investigated and appropriately resolved.
• Ensure equipment and facility are maintained in good working order. Maintain a safe work environment by following all established safety and universal precautions guidelines and procedures.
• Direct and effectively plan daily activities of Biobank technicians, assigning work accordingly.

Your Management Responsibilities

Hiring & Staffing

• Skills assessment
• Resource planning
• Competency based, quality hiring
• Effective on-boarding

Collaboration

• Constructive conflict
• Appropriate follow-up
• Holds self and other accountable
• Builds relationships & partners across-functions
• Considers and communicates cross-functionally

Communication to Inspire & Empower

• Regular meaningful communications
• Connection of department & individual purpose to strategic direction
• Follow-up to address obstacles

Performance Management

• Reinforce behaviors that drive results
• Assess -right person in the right job
• Feedback/coaching
• Raising the bar; increasing contribution
• Address misaligned or misplaced talent

Develop People

• Dialogue about skills & behaviors for success at Azenta
• Understanding employee aspirations
• Opportunities for experiential learning & growth
• Experience planning & delegate to develop

What You Will Bring

• Bachelor’s Degree 2 years of people and functional experience
• OR Associate Degree 4 years of experience, 2 years must be in a people and functional experience
• OR HS Diploma 5 years of experience, 2 years must be people and functional experience
• OR one year experience as a Team Coordinator at Azenta with no correction action of any type (documented warnings/PIP) within the last 6 months
• Experience in FDA regulated industry (GMP or GLP) preferred
• Previous sample and/or data management experience preferred

Physical Requirements

• Able to lift 50 lbs

Your Working Conditions:

• Employee will be working in an area with potentially infectious materials.
• Employee will be responsible for maintaining a clean work environment and enforce and follow Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.

EOE M/F/Disabled/VET