What are the responsibilities and job description for the Customer Service Representative position at Aztalan Engineering, Inc.?
About Aztalan: Located in Lake Mills, WI, Aztalan is a leader in precision CNC machining and manufacturing serving a diverse range of industries, including medical, energy, and defense. As a 100% employee-owned company, we foster a dynamic work environment that encourages professional growth, collaboration, trust and transparency.
Our core values--Excellence, Support, Ownership and Progress—drive our continuous improvement efforts and give purpose to everything we do. These principles, combined with our employee-ownership culture, empower us to provide unparalleled service, enhance our capabilities and uphold the highest standards of quality.
About the Role: We are looking for a Customer Service Representative to join our sales team. We are open to either part-time or full-time with normal working hours between 8:00am-4:00pm, Monday-Friday.
Core Responsibilities
- Receive, process, and confirm customer orders accurately and promptly
- Act as a primary point of contact between customers and internal departments (e.g. production, engineering, quality, etc.)
- Respond to customer inquiries, providing up to date and accurate information on the status of their orders
- Collaborate with the Account Manager or other internal departments to address and resolve customer complaints or issues in a professional and efficient manner
- Accurately document all customer interactions, orders, inquiries and issues
- Maintain clear, professional, and effective communication with both customers and internal teams
- Provide feedback to leadership regarding customer concerns, challenges, or areas for improvement
- Answer incoming phone calls and greet onsite visitors with professionalism and courtesy
- Assist with other administrative tasks as needed such as data entry, scanning and filing
- Contribute to company goals and continuous improvement efforts
- Comply with established ISO standards and Aztalan's core values
- Adhere to regular and reliable attendance
- Other duties as assigned
Qualifications
- High School diploma, or equivalent, required
- Valid Driver’s License, required
- Previous experience in customer service, preferably in manufacturing
- Must have highly accurate computer skills, including proficiency with Microsoft Office Suite and ERP systems
- Must have a strong attention to detail with a focus on quality and precision
- Must have strong organizational, problem-solving, and communication skills
- Must have the ability to follow procedures
- Must have the ability to work independently and as part of a team in a fast-paced environment
- Must be able to work well under pressure, adapt to changing priorities and requirements, and manage multiple projects simultaneously
Aztalan is an equal opportunity employer.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Preferred)
- Data entry: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Lake Mills, WI 53551 (Required)
Work Location: In person
Salary : $20
