What are the responsibilities and job description for the Passenger Service Agent - Fulltime Position position at Aztec Worldwide Airlines, Inc?
Benefits:
- Travel Benefit
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
Job Summary
Aztec Airways, located at the Ft. Lauderdale International Airport (FLL), has a full-time and part-time positions available for an enthusiastic individual; team-oriented who is available to start immediately. Applicant MUST be available to work weekends & holidays.
Performs check-in, passenger service, terminal duties in preparation, charters and customer services .
General Accountabilities
- Prepare and coordinate passengers check-in, including document verification and passenger/baggage weights.
- Prepare pilot’s package with the flight documentation
- Assists with carry-on items and pets.
- Assists passenger with parking accommodation if needed.
- Performs or assists in the performance of all safety, passenger service, and terminal duties.
- Provides leadership, direction, and assistance during an emergency including but not limited, or unusual incidents such as delayed flights and severe weather conditions.
- Collects payment for additional fees and accounts for receipts.
- Informs of hazardous materials regulations; communicates information to passengers and pilot.
- Quote charters and provide customer support.
- Maintains knowledge of information pertinent to the job including but not limited to all special promotions and new procedures.
- Successfully completes all initial and recurrent training programs.
- Completes all required paperwork and reports in a timely and efficient manner.
- Performs all work in accordance with established regulations, guidelines, procedures, and performance standards.
- Performs other related duties as assigned by management.
Job Qualifications
- 2-3 years on flight operation and dispatch experience
- 2-3 years on face-to-face customer service experience
- Must have own transportation and a valid Florida Driver’s License
- Must have 2-3 years experience with Takeflite software
- Must be able to work weekends and holidays
- Must be well-groomed and present a professional appearance.
Skills
- Commitment to excellence and high standards.
- Excellent command of the English language; written and oral communication skills.
- Very proficient in technology and Microsoft applications.
- Ability to manage priorities and workflow.
- Computer skills to adequately handle scheduling and check-in software.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to work independently and as a member of the team with a positive, can-do attitude.
- Excellent customer service skills, both in-person and proper telephone etiquette.
- Good judgement with the ability to make timely and sound decisions.
- Ability to understand and follow written and verbal instructions.
- Ability to understand any and all safety requirements and cautions.
- Demonstrated competence in reacting to and handling emergencies.
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Ability to effectively present information and respond to questions
Salary : $19 - $25