Customer Service Representative / Call Taker

PERKS:

• Growth Opportunities - Aztil is in growth mode!
• Company Lunch Fridays
• Paid Time Off and Company Paid Holidays
• Employer contribution to benefits - medical, vision, dental and more
• 401k with a % match
• Brand new professional office to work from!

Aztil Air Conditioning's new management team is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative (CSR). The CSR will play a pivotal role in ensuring exceptional customer service experiences by handling inquiries, resolving issues, and providing information to our valued clients. As a CSR, you will serve as a liaison between customers and our company, contributing to the overall success of our business.

Responsibilities:

• Customer Interaction: Communicate with customers via phone, chat, or email to address inquiries, provide information about products/services, and resolve concerns or complaints promptly and professionally;
• Appointment Scheduling: Coordinate and schedule service appointments for technicians based on customer needs, ensuring efficient allocation of resources and timely service delivery;
• Order Processing: Assist customers in placing orders, processing payments, and maintaining accurate records of transactions in the company's database;
• Problem Resolution: Identify and troubleshoot customer issues or technical problems, working closely with relevant departments to find satisfactory resolutions;
• Product Knowledge: Develop a comprehensive understanding of Aztil Air Conditioning's products, services, pricing, and promotional offers to assist customers and promote company offerings effectively;
• Documentation and Reporting: Maintain detailed and accurate records of customer interactions, service requests, and relevant information. Generate reports as necessary to track customer trends and preferences;
• Follow-Up: Conduct follow-up communication with customers to ensure satisfaction after service completion, seeking feedback and addressing any additional needs or concerns;
• Team Collaboration: Collaborate with other departments, such as sales and technical teams, to ensure a seamless customer experience and relay relevant feedback for continuous improvement;
• Adherence to Policies: Adhere to company policies, procedures, and service standards while delivering exceptional customer service.

Qualifications:

• High school diploma or equivalent
• Bilingual preferred - Fluent in English and Spanish
• Previous experience in a customer service role or related field is advantageous;
• Excellent communication skills (verbal and written) with a customer-centric approach;
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and professionally;
• Proficiency in using computer systems and common office software;
• Ability to multitask and prioritize tasks efficiently in a fast-paced environment;
• A positive attitude, strong work ethic, and a commitment to teamwork.

Working at Aztil Air Conditioning as a Customer Service Representative offers an opportunity to join a dynamic team dedicated to providing top-notch service in the HVAC industry. The position requires exceptional communication skills, attention to detail, and a passion for delivering exceptional customer experiences. If you thrive in a customer-oriented environment and possess the qualifications outlined above, we encourage you to apply and join our team at Aztil Air Conditioning.