General Manager for Residence Inn Reno ("Gerente General")

AZUL HOSPITALITY

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We are currently looking for a dynamic, experienced General Manager to lead Residence Inn Reno Hotel and its dedicated associates.

About our Company : Azul Hospitality is a premier third-party hotel management company with a 15 year history offering a fully integrated operating platform that has extensive support and resources for all facets of hotel operations. We strive to be a premier independent hospitality company providing genuine service, rigorous management, ethical operations, and an innovative approach to maximizing the performance of a hotel or resort asset.

PROPERTY LOCATION : Reno, Nevada

POSITION PURPOSE

Provide the leadership expertise that ensures the effective and efficient operation of the hotel, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives. Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality.

ESSENTIAL RESPONSIBILITIES

• Lead, through hands-on approach with supervisory and front-line staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
• Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.
• Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate marketing efforts.
• Train and motivate Staff Members to provide services to guests which meet the company’s standards of quality.
• Set quarterly goals for each department and monitor the progress towards achieving these goals.
• Mobilize supervisory staff to best accomplish day to day objectives.
• Encourage productivity and promote team spirit throughout the respective departments.
• Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain / upgrade quality standards and property image.
• Conduct regular staff meetings.
• Oversee HR matters including interviewing, hiring, training, assigning work, coaching / counseling, and performance management.
• Monitor and provide timely feedback, counseling, and performance evaluations to staff.
• Manage and provide counsel to sales, catering and revenue management staff.
• Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.
• Encourage and maintain open and clear communication with all internal departments to foster the best possible service to all guests and staff members.
• Resolve difficult or unusual problems arising with guests.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensure facility compliance with government and other regulatory laws and guidelines.

SUPPORTIVE FUNCTIONS

PHYSICAL DEMANDS

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION

Bachelors degree required, preferably in Hotel / Restaurant or Business Administration, or equivalent education / experience required.

EXPERIENCE

LICENSES OR CERTIFICATIONS

EXEMPT POSITION

Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay.

GROOMING

All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.

ATTENDANCE

Regular attendance in conformance with the standards is essential to the successful performance of this position.

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