What are the responsibilities and job description for the Guest Room Attendant position at AZUL HOSPITALITY?
Key Responsibilities
- Clean all guest rooms as assigned within the required time limit.
- Update daily assignment sheets throughout the day. Turn in assignment sheet and keys to the Housekeeping Supervisor at the end of the shift.
- Change bed linens and make beds.
- Replenish room supplies, i.e., amenities, drinking glasses, clean linen.
- Lift and move furniture in the room.
- Clean rugs, carpets, upholstered furniture using vacuum cleaner and/or proper chemicals.
- Dust and clean all furniture including picture frames, bed frames, lamps, TVs, armoires, desks, etc.
- Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
- Polish woodwork and metal work such as fixtures and metal fittings
- Clean windows, door panels and sills.
- Empty wastebaskets.
- Replenish bathroom supplies and terry.
- Sort, count, fold and distribute linen to the linen closets.
- Organize and stock cleaning cart and organize linen closets on floors assigned.
- Transports trash and waste to disposal area.
- Conduct deep cleaning projects in the guest rooms according to the hotels Deep Cleaning program.
- Clean hallway, restrooms, elevators, stairwells, locker rooms and other work areas as needed.
- Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
- Turn in all Lost & Found items following the standard procedures.
- Practice the hotels' emergency procedures and be knowledgeable of the hotels loss prevention guidelines.
- Report maintenance issues and necessary room repairs. Ensure unacceptable rooms are not released back to inventory until items are addressed.
- Ensure work area is clean when finished
- All other duties assigned by manager or supervisor.
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Requires good communication skills, both verbal and written.
- Must have excellent customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess basic computer skills.
- Must possess basic computational ability.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
- High school or equivalent education required.
- Experience in the hospitality industry preferred.
