Housekeeping Supervisor

Description

POSITION PURPOSE

Supervise the operation of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Ensure the cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. Quality will be measured via Hotel Guest Satisfaction Surveys (Cleanliness of Guest Rooms) and Quality Assurance Audit. Thorough daily inspections of the guest rooms to ensure brand standards are met.

ESSENTIAL RESPONSIBILITIES

• Supervise the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special request and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of shift in order to control inventory and ensure proper supplies and available while controlling expenses.
• Performed daily audits to ensured brand quality standards are consistently met.
• Assist Executive Housekeeper in scheduling and purchasing of guest room and hotel supplies as necessary.
• Supervise houseman to maintain cleanliness of glass doors and windows through the hotel
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman
• Maintain cleanliness of Vending /Ice room
• Maintain cleanliness of hallways of Hotel and stairwells (Vacuum/carpet exaction)
• Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp
• Maintain cleanliness of elevators
• Maintain cleanliness of hallway telephone and furnish with supply
• Support Room Attendant by cleaning and stripping guest rooms
• Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed.
• Ensure work area is clean when finished
• Responsible for being knowledgeable about hotel groups and events and modifying staffing accordingly.
• Maintain at all times a neat and clean professional appearance

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs. Speak with others using clear and professional language.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

PHYSICAL DEMANDS

• Work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledgeable with carpet care and floor care
• Some experience with carpet and floor care equipment preferred
• Knowledgeable with cleaning chemicals and supply equipment

EDUCATION

High school or equivalent education required.

EXPERIENCE

• Prior commercial housekeeping experience required.
• Prior hospitality experience preferred.
• Supervisory experience preferred.

LICENSES OR CERTIFICATIONS

n/a

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality - SVI, LLC standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality - SVI, LLC, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality - SVI, LLC rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Qualifications

Salary : $24