What are the responsibilities and job description for the Revenue Coordinator position at Azul Hospitality?

Job Details

Job Location

Koloa Landing Autograph Collection - Koloa, HI

Position Type

Full Time

Salary Range

30.00 - $34.00 Hourly

Description

POSITION PURPOSE

The Revenue Coordinator will assist with strategical coordination of the revenue management process and procedures for the resort to maximize rooms revenue. This position will also have direct responsibilities as a room's controller.

ESSENTIAL RESPONSIBILITIES

Createroom blocks and group reservations for events, conferences, weddings, or corporate retreats.
Manage the booking process, ensuring rooms are assigned accurately.
Communicate with clients and internal teams to understand rooming needs and preferences.
Serve as the primary point of contact for group housing-related inquiries and requests.
Collaborate withsalesto gather details on special requests, rooming preferences, and billing instructions.
Ensure all group-related billing and charges are handled appropriately.
Support the Revenue Manager, Director of Front Office, General Manager and the Sales Team to enhance the property's sales and marketing efforts and assist with opportunities to increase incremental revenue.
Assist with reservations and related systems that will maintain and / or increase the resort's REVPar Generation Index (RGI)
Assist with strategies that will result in achievement of profitable revenue and RevPAR Index growth throughout the company.
Work with hotel leaders to recommend and identify future market conditions, guide hotels sales and revenue strategy
Ensure all security protocols are followed as well as departmental and company procedures.
Audit reservations to ensure routing, authorizations and packages are set up properly.
Balance inventory across both Marsha and Opera
Audit departures and ensure billing is correct.
Pre-Block room assignment according to guest request.
Assist front desk with room moves as needed.
Update inventory in one yield as needed.
Coordinate early / late arrivals with housekeeping to ensure guests get into their rooms in a timely manner.
Answer all calls by three rings and correctly transfer all calls to appropriate departments.
Knowledge of all special resort accommodation promotions and packages for the outlets.
Correctly handling cash transactions and balancing a cash drawer to the given amount.
Date-stamps, sorts, and racks incoming mail and messages.
Transmits and receives messages using equipment such as telephone, fax and switchboard.
Answers inquiries pertaining to resort services, registration of guests and shopping, dining, entertainment and travel directions.
Keeps records of villa availability and guests' accounts.
Accept payment for guests' accounts both at the time of registration and at check-out. Maintain a house bank and make a deposit and accurate reports of daily receipts. Cash checks and exchange currency for guests.
Confirm and cancel reservations for guests.
Post charges such as villa, food, liquor, or telephone by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests.
Deposit guests' valuables in hotel safe or safe-deposit box.
Recognition of repeat guests and familiarization of corporate accounts.
Assist PBX Operator with phones as needed.
All other duties assigned by manager or supervisor.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities :

Must be able to speak, read, write and understand the primary language used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Considerable knowledge of complex mathematical calculations and computer programs. Budgetary analysis capabilities required.

Extensive knowledge of the hotel, its services and facilities.

Must have excellent leadership capability and customer relations skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision.

Must be detail oriented with outstanding organizational and communication skills.

Must possess basic computational ability.

Must possess basic computer skills.

Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.

Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable) : Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

PHYSICAL DEMANDS

Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by resort environmental systems.

Must be able to sit at a desk for up to eight (8) hours per day. Walking and standing are required at times. Length of time of these tasks may vary from day to day and task to task.

Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.

Must be able to lift up to 15 pounds occasionally.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, management, supervisors and subordinates.

Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.

Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Qualifications

QUALIFICATION STANDARDS

EDUCATION

High School or equivalent education required

EXPERIENCE

Previous Hotel / Resort opening experience preferred. The company strongly supports career growth and internal promotable opportunities.

LICENSES OR CERTIFICATIONS

Ability to provide and maintain a valid driver license as the position may require the operation of motorized and electric vehicles.

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

Attendance

Regular attendance in conformance with the standards, which may be established by the company, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with the compay rules and regulations for the safe and effective operation of the hotel's facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Salary : $30 - $34

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