Talent Services Management ("Gerencia de Servicio al Talento")

Description

POSITION PURPOSE

To foster an ideal working environment and be a resource to staff members in the hotel by directing, supervising, and coordinating daily activities and routines for staff members. Including recruiting, on boarding, and employment, benefits, and training. To perform a number of tasks including calculating, posting, and verifying to obtain financial data for use in maintaining accounting records.

ESSENTIAL RESPONSIBILITIES

• Assist with the preparation of all documents and forms related to the staff member personnel files and the hiring process, including but not limited to pre-screening and reference checks.

• Administers all staff member insurance programs.

• Create and place recruitment advertisements in appropriate news media according to EEOC guidelines, with assistance from General Manager

• Oversees Paycom system and assists staff in the use of self-service module.

• Maintain Staff Services information system with accurate staff records and comply with Federal, State, and local laws.

• Process and assist with Workers Comp paperwork as needed.

• Process and assist with Guest Liability Claims as needed.

• Attend Departmental Meetings to take notes & Track any training sheets, including but not limited to Life Safety Trainings.

• Maintain and Update Associate Communication Boards

• Assist with data entry on Team Member Monthly Newsletter

• Process staff requests relative to FMLA, FLSA, ADA, Pregnancy Leave, Temporary Disability Insurance and any other regulation relating to employment law, while accurately tracking on Paycom system and keeping the Azul Corporate Office and General Manager abreast of all claims/concerns.

• Monitor, audit, and support Time and Attendance system.

• Ensure all job descriptions are accurate and up-to-date while maintaining control of all changes and updates.

• Recording and tracking of performance appraisals for both line and managerial level staff through the use of Paycom system.

• Monitor Azul Hospitalitys Learning programs, and ensure Department Heads are maintaining compliance with all staff members.

• Ability to maintain positive relations with line staff, managers, and communicate concerns to upper management while maintaining the highest level of confidentiality.

• High standards in attention to detail, organizational skills, and accuracy.

• Ability to work alone on a broad variety of projects.

• Counseling managers on candidate selection and recommending candidates for hire.

• Arrange, provide, and ensure training of new staff members to include familiarization of property, standard operating procedures, and policies.

• Serve as a role model to all staff members, adhering closely to policies and procedures, practicing the highest standards of performance. Set the highest possible example in conduct, temperament, punctuality, and standards of work.

• Monitors and recommends all staff member activities and programs on a quarterly basis including additions, deletions and changes.

• Complete routine Labor Reports & Productivity report, as well as any other staff reporting as needed.

• Ensure that all administrative procedures are in place and functioning effectively.

• Ensure that all required reports are completed on a timely basis.

• Be prepared to advise the General Manager of all matters relating to Staff Services. Priorities as the General Manager establishes them shall be completed on a timely basis.

• Attend daily operations meetings and weekly leadership meetings.

• Perform all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image of hotel to achieve objectives.

• Is consistently alert of newer methods, techniques, equipment and material that will improve the efficiency and quality of the department. Make appropriate recommendations of the General Manager.

• Be familiar with Staff Member Handbook, all company policies and benefits so that he/she can intelligently answer questions to staff members he/she supervises and to obtain answers from Azul Corporate Office for any question about policies or benefits he/she cannot answer.

• Assist in any/all hotel departments on as-needed basis, including but not limited to, F&B-Front Desk-Housekeeping-Laundry-Club Lounge-etc.

• Acting operational MOD throughout property campus at all times, and subject-matter-expert to facilitate campus operations and overall best-practices.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by resort environmental systems.

• Must be able to sit at a desk for up to eight (8) hours per day. Walking and standing are required at times. Length of time of these tasks may vary from day to day and task to task.

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.

• Must be able to lift up to 15 pounds occasionally.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.

• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.

• Enforce hotel safety standards.

• Any other duties as assigned by the General Manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Extensive knowledge of the hotel, its services and facilities.

• Must have excellent leadership capability and customer relations skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision.

• Must be detail oriented with outstanding organizational and communication skills.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.

• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.

• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

EDUCATION

High School or equivalent education required.

Bachelors degree preferred.

EXPERIENCE

Previous Hotel/Resort opening experience preferred.

1 to 3 years of Human Resources preferred

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Qualifications

Salary : $70,000 - $80,000