Customer Service Representative

Key Responsibilities:

• Inbound Receipts & Documentation
• Enter inbound receipts into our Warehouse Management System (WMS) and create receiving documents for the warehouse.
• Create and/or update item master records for new goods coming in.
• Container Scheduling & Reporting
• Schedule inbound containers with forwarders and/or customers and report on container status once emptied.
• Order Processing & Allocation
• Create new orders and allocate inventory, ensuring correct label printing and identifying any necessary value-added services (VAS).
• Monitor order processing, ensuring that all orders comply with customer requirements, start dates, and cancel dates.
• Customer Communication
• Communicate with customers via phone and email to provide updates on order status and address any potential issues or delays.
• Assist customers in troubleshooting and resolving order or logistics issues.
• Reporting & Documentation
• Run and maintain open order reports, ensuring timely delivery and compliance with order timelines.
• Maintain an updated inbound and outbound log for warehouse visibility.
• Inventory & Billing
• Assist the warehouse team with order-related queries and inventory discrepancies.
• Review all closed receipts/orders at the end of the week to ensure proper billing based on customer agreements.

Qualifications:

• Proven experience in logistics, customer service, or supply chain management (preferred).
• Strong proficiency in using warehouse management systems.
• Familiarity with inbound/outbound logistics processes.
• Familiarity in transportation such as Drayage, local and long haul trucking.
• Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Ability to problem-solve and work independently while maintaining attention to detail.
• Strong organizational skills and ability to manage multiple priorities and tasks.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook etc.).
• Bilingual

Leadership & Initiative

• Must possess strong leadership qualities, with the ability to take initiative and guide others in achieving team objectives.
• A proactive, results-driven approach to problem-solving and decision-making.

Outside-the-Box Thinking

• Ability to think creatively and find innovative solutions to challenges in logistics and customer service.
• Adaptable and resourceful, able to handle unexpected issues and find effective solutions.

Adaptability & Teamwork

• Ability to stay flexible in a fast-paced, dynamic environment, while working collaboratively with various teams and managers.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Shift:

• Morning shift

Work Location: In person

Salary : $20